Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Drago

Myrtle Beach,SC

Summary

Reliable Store Manager with 28 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

30
30
years of professional experience

Work History

Perishable Manager

Food Lion
Little River, SC
04.2023 - Current
  • Managed the Frozen, Dairy and Meat Departments
  • Managed staff of 7 employees in the perishable department, including scheduling and performance reviews.
  • Ensured store shelves were stocked with fresh products, according to company standards.
  • Developed strategies for inventory control and rotation of products.
  • Maintained accurate records of all incoming and outgoing shipments of perishable items.
  • Implemented methods to reduce spoilage and waste in the department.
  • Performed regular audits of stock levels in order to prevent overstocking or understocking issues.
  • Ordered supplies as necessary such as boxes, bags, labels., for packaging perishables.
  • Provided guidance and support to team members when needed.
  • Adhered strictly to all health codes and sanitation guidelines while handling food items.
  • Assisted customers with product selection if needed while maintaining excellent customer service skills.
  • Conducted regular training sessions for staff members on proper handling techniques for perishables.

Store Manager

CVS Pharmacy
Myrtle Beach, SC
12.2000 - 10.2022
  • Developed relationships with suppliers to negotiate better prices.
  • Planned special promotions or discounts based on market trends.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Implemented efficient systems for tracking stock movement.

Customer Service Manager

Office Depot Inc
New York, NY
08.1997 - 12.2000
  • Managed front end
  • Responsible for Customer service
  • Covered all departments including technology, Furniture, Supplies and front end
  • Trained and supported all colleagues
  • Set up store displays and implemented planograms
  • Received deliveries and maintained inventory

Evening Manager

H&D Bagels
Queens, NY
07.1994 - 08.1997
  • Managed Deli and bakery
  • Prepared and cooked food
  • Served customers
  • Cleaned and stocked food and drinks
  • Trained new employees

Education

Bachelor of Arts -

Hunter College of The City University of New York
New York, NY
1999

High School Diploma -

Christ The King
Queens
06.1994

Skills

  • Hard working
  • Loyal
  • Creative
  • Reliable

Timeline

Perishable Manager

Food Lion
04.2023 - Current

Store Manager

CVS Pharmacy
12.2000 - 10.2022

Customer Service Manager

Office Depot Inc
08.1997 - 12.2000

Evening Manager

H&D Bagels
07.1994 - 08.1997

Bachelor of Arts -

Hunter College of The City University of New York

High School Diploma -

Christ The King

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Christopher Drago