Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Christopher Drayton

Wilmington,DE

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Parts Manager

Toyota Automotive Maufracturing
Newark, DE
02.2019 - Current
  • Maintain inventory accuracy by monitoring stock levels regularly and reconciling discrepancies.
  • Prepare and ensure accuracy in order processing of parts, supplies and equipment and invoicing procedures.
  • Create reports to track inventory usage and performance metrics.
  • Analyze pricing trends to optimize cost savings.
  • Review purchase requisitions to verify accuracy of requested items.
  • Increase productivity, effectively managing employees and crew and daily ordering processes.
  • Train and monitor employees to teach daily tasks and improve performance.
  • Create work crew schedules and delegate assignments, setting priorities and goals.
  • Develop and maintain positive working relationships with vendors.
  • Generate weekly sales reports detailing product demand patterns.

Assistant Service Manager

Toyota Automotive Group
Glen Mills, PA
01.2010 - 02.2019
  • Created and delegated employee work schedules and tasks to meet anticipated project goals and to keep shifts properly staffed.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
  • Improved customer satisfaction ratings by ensuring positive conflict resolutions.

General Manager

Bennigan's Restaurant Group
Wilmington, DE
09.2001 - 09.2010
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Directed safety operations and maintained clean work environments to adhere to FDA and OSHA requirements.
  • Ensured compliance with local health department regulations regarding food safety standards by also complying with regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Monitored and processed routine financial audits of performance to identify areas for improvement in cost savings and revenue generation.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited, interviewed, and trained qualified employees in duties, policies and procedures.
  • Created schedules to maximize time and employee productivity, consolidating data, payroll to remain within budget and accounting programs into centralized systems.
  • Managed and monitored inventory levels, placed new orders and conducted corrective action planning to minimize long-term costs.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.

Education

Bachelor of Science - Hospitality Management

University of Delaware
Newark, DE
06-1992

Skills

  • Goal Setting
  • Stock management
  • POS systems operations
  • Invoice Processing
  • Operations Management
  • Promotional planning
  • Inventory Management
  • Logistics Planning
  • Vendor Relations
  • Product Promotion
  • Customer Relations

Affiliations

  • Mountain Biking
  • Hiking
  • Outdoor activities

Certification

  • Parts Professional Certification - January 2019-2024
  • Forklift Certification - May 2023-May 2025

References

References available upon request.

Timeline

Parts Manager

Toyota Automotive Maufracturing
02.2019 - Current

Assistant Service Manager

Toyota Automotive Group
01.2010 - 02.2019

General Manager

Bennigan's Restaurant Group
09.2001 - 09.2010

Bachelor of Science - Hospitality Management

University of Delaware
Christopher Drayton