Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Parts Manager
Toyota Automotive Maufracturing
Newark, DE
02.2019 - Current
Maintain inventory accuracy by monitoring stock levels regularly and reconciling discrepancies.
Prepare and ensure accuracy in order processing of parts, supplies and equipment and invoicing procedures.
Create reports to track inventory usage and performance metrics.
Analyze pricing trends to optimize cost savings.
Review purchase requisitions to verify accuracy of requested items.
Increase productivity, effectively managing employees and crew and daily ordering processes.
Train and monitor employees to teach daily tasks and improve performance.
Create work crew schedules and delegate assignments, setting priorities and goals.
Develop and maintain positive working relationships with vendors.
Created and delegated employee work schedules and tasks to meet anticipated project goals and to keep shifts properly staffed.
Collaborated with customers to offer solutions to service needs.
Adhered to customer service standards to foster satisfaction and retention.
Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
Improved customer satisfaction ratings by ensuring positive conflict resolutions.
General Manager
Bennigan's Restaurant Group
Wilmington, DE
09.2001 - 09.2010
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Directed safety operations and maintained clean work environments to adhere to FDA and OSHA requirements.
Ensured compliance with local health department regulations regarding food safety standards by also complying with regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Monitored and processed routine financial audits of performance to identify areas for improvement in cost savings and revenue generation.
Developed marketing strategies designed to increase brand awareness within target markets.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Recruited, interviewed, and trained qualified employees in duties, policies and procedures.
Created schedules to maximize time and employee productivity, consolidating data, payroll to remain within budget and accounting programs into centralized systems.
Managed and monitored inventory levels, placed new orders and conducted corrective action planning to minimize long-term costs.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Education
Bachelor of Science - Hospitality Management
University of Delaware
Newark, DE
06-1992
Skills
Goal Setting
Stock management
POS systems operations
Invoice Processing
Operations Management
Promotional planning
Inventory Management
Logistics Planning
Vendor Relations
Product Promotion
Customer Relations
Affiliations
Mountain Biking
Hiking
Outdoor activities
Certification
Parts Professional Certification - January 2019-2024
Senior Lease/F&I Specialist New Car Sales at Sterling McCall Toyota (Group 1 Automotive)Senior Lease/F&I Specialist New Car Sales at Sterling McCall Toyota (Group 1 Automotive)
Machine Operator/Quality Insp at Toyota Maple Automotive Corporation (Cambridge)Machine Operator/Quality Insp at Toyota Maple Automotive Corporation (Cambridge)