Christopher Dressel
McKinney,TX
Summary
Seasoned professional with over 25 years of experience in validation, integration, and customer interfacing, supported by a strong portfolio of 10+ certifications.
Demonstrated leadership in deploying cutting-edge enterprise technology to achieve company objectives effectively. Proficient in security/networking, data management, and tools/technology for maintaining enterprise availability.
Known for quick learning, exceptional organizational and problem-solving abilities, adept at multitasking and prioritizing tasks efficiently. Skilled in external auditing and compliance, with a proven track record of negotiating and persuading external stakeholders.
Capable of seamless collaboration with internal teams, cross-departmental partners, and external sources to drive successful project outcomes. Expertise in implementing the product cycle from hardware ordering to customer demos, including networking, virtualization, security hardening, and dashboard setup.
Overview
25
25
years of professional experience
10
10
Certificate
Work History
NETWORK Security Engineer/ LAB Manager
NETSCOUT
01.2015 - Current
- Managed four sites (TX, MA, CA, LATAM-BR) enterprise security platforms for sales demo and proof-of-concept.
- Owned public/private cloud environment quality, usability, full hardware lifecycle, human resources, & security.
- Collaborated with groups including PLM, Engineering, Sales Engineers, Account Mangers, & Regional Directors for proper system integration, use cases, training, scope of demo, and provided an escalation point for the Service Assurance Org.
- Balanced security, optimization, & skill/talent resources to deliver the newest innovations and continuous improvement.
- Trained Sales Engineering new-hires and proctored product training sessions at customer Engage/SKO.
- Evaluated software and hardware vendor solutions following budgetary and functional requirements.
- Analyzed usage, forecast CapEx/OpEx, and integrated into a business plan for presentation to Director, VP & COO.
- Deployed SIEM & SOAR monitoring and alerting functionality using Splunk, ELK, Nagios & Grafana.
- Shared best practices with other organizations, refined internal processes, and drove continuous improvement.
- Implemented modern frameworks for security and regulatory compliance.
- Expertise in automation with scripts, Ansible, and Terraform for efficient infrastructure provisioning.
- Implemented security protocols such as Active Directory, Windows Auth, SAML, OAuth, & OpenID.
- Developed strategies to implement local systems to demonstrate new product features & functionality.
- Managed and Implemented on-site POC satisfying customer requirements resulting in multi-million dollar sales.
- Gathered usage data, feedback, and opportunity amount for Sales Demo ROI
- Mentor and exemplify technical excellence, influencing the engineering and product community.
- Executed a development plan for IaaS, microservices, containers, multi-node cluster with K8, OpenStack, VMW, & KVM.
Upgrade Lead S&D NA
Tektronix Communications (acq. NETSCOUT)
01.2012 - 01.2015
- Managed over 40 complete solution upgrades and 200-ticket yearly average for Tier1/2 Service Providers & Enterprise HVAs.
- Collaborated and worked independently to achieve project deadlines and case resolutions.
- Authored disaster recovery guide, operational test guide, uses-case documents, & SE VM creation guide
- Gathered usage data, feedback, and opportunity amount for Sales ROI
- Authored several customer MOPs required for maintenance window approval.
- Thoroughly documented required commands, wiki, KB, MOP, procedures, emails, and training
- Promoted to KCS level 3 coach due to KB quality and quantity of articles.
- Proactively monitor customers for server sizing issues though reports and scripts.
- Developed cooperative relationship with PLM, NPI, Deployment, Sales, Tier2, CSEG, and Development
- Worked with channel partners on upgrade planning, implementation, roll-back procedures and customer access.
- Interfaced with customers to deliver reports, analysis, and future recommendations.
- Supported optimization and customization of the systems to customers' specifications.
- Experienced in COTS integration including implementation, testing, and debugging.
- Administered system security software patches, firmware, & software upgrades
Senior Corporate Analyst
Genband (acq. CVAS Division Nortel Networks)
01.2006 - 01.2011
- Versed in publications tools Epic XML editor, Adobe FrameMaker, Adobe professional, Vasont CMS, EMC Documentum, & Remote Based CI/CD Applications
- Supported 300+ customer install base including Tier 1/2 Service Providers
- Validated Carrier VoIP which includes installing, upgrading, backing up, restoring software, and stress testing.
- Developed a product test plan during the beginning lifecycle with cross-functional team.
- Trained in Agile testing methodology for product and solution verification.
- Collaborated and worked independently to achieve project deadlines and milestones.
- Supported configuration and customization of the systems to customers' specifications.
- Conceptualized 20k+ in cost-saving by streamlining and instituting new processes.
- Realized 15k/year in cost-saving by providing individualized procedures for testing.
- Trained customers, teammates, & vendors on usage and administration of a system.
Education
Bachelor of Science in Electrical Engineering - Communications Option
University of Louisiana At Lafayette
Lafayette, Louisiana01.2006
Basic Electronics Diploma -
Young Memorial Technical College
Morgan City, Louisiana01.2001
Skills
- Public / Private Cloud Security
- Security Information and Event Management
- Security Orchestration, Automation, and Response
- Mobile Device & Endpoint Security
- Data Protection & Security
- Framework, Risk Management, & Compliance Management
- Network Security Architecture
- Identity and Access Management
Certification
- CISSP
- ISC2 Cloud Essentials
- SSCP
- CC
- CET
- CST
- A+
- MS OEM SB
- Network+
- Security+
- Tools-based certs
- Splunk Core Certified User (pending)
Timeline
NETWORK Security Engineer/ LAB Manager
NETSCOUT
01.2015 - Current
Upgrade Lead S&D NA
Tektronix Communications (acq. NETSCOUT)
01.2012 - 01.2015
Senior Corporate Analyst
Genband (acq. CVAS Division Nortel Networks)
01.2006 - 01.2011
Basic Electronics Diploma -
Young Memorial Technical College
Bachelor of Science in Electrical Engineering - Communications Option
University of Louisiana At Lafayette
Proficiencies
Applications: GitOps CI/CD, Jenkins, Grafana, ServiceNow, Splunk, ELK, OpenProject, Nagios, Netbox, Infoblox, BestPractical tickets, Salesforce CRM, Clarify ClearQuality, Confluence, Sharepoint, Microsoft Office Suite, Publisher, OneNote, Visio Drawio
Virtualization: OpenStack, K8, AWS, Azure, GCP, VMW ESXi, PVE/PBS, VirtualBox, Virt-Mgr, & Hyper-v
Programing: Terraform, Ansible, Python, JAVA, shell scripting, VB, HTML, Basic
Processes: CI/CD, Spiral, Waterfall, Agile, DMAIC, Lean Six Sigma, Own IT, Kaizen, Scrum, 5% Rule
Frameworks/Reg: HIPPA, GDPR, PCI-DSS, SOX, FedRAMP, NIST CSF 2.0, TL/ISO 9000
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