Christopher Drezek
Northford,CT
Summary
Dynamic technician with a proven track record at Midas, enhancing customer satisfaction through exceptional service and effective troubleshooting. Skilled in preventive maintenance and adept at multitasking, I foster a culture of continuous improvement, ensuring efficient operations and high-quality outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Technician
Townline Auto Service
Southington, CT
05.2019 - Current
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Verify customer concerns of vehicles
- Reach out to customers of status of their vehicle
- Advise customers on repairs necessary to effectively complete jobs
Technician
Midas
Branford, CT
05.2018 - 05.2019
- Implemented best practices for customer service interactions, resulting in positive client feedback and repeat business.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Tested systems, noting issues and completing preventive maintenance.
Technician
Schaller Mitsubishi
1 Veterans Drive
02.2018 - 05.2018
- Demonstrated proficiency in utilizing diagnostic tools to assess vehicle conditions accurately and recommend appropriate services.
- Collaborated with team members to streamline workflow processes, improving overall service efficiency during peak hours.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Technician
Valvoline Instant Oil Change
150 New Britain Ave
07.2016 - 02.2018
- Performed routine oil changes and fluid maintenance efficiently, ensuring quick service delivery.
- Conducted thorough vehicle inspections, identifying potential issues to enhance customer safety and satisfaction.
- Assisted in training new technicians on equipment usage and safety protocols to maintain operational standards.
- Maintained cleanliness and organization of work area, promoting a safe environment for team members and customers.
Service Porter
Schaller Acura
350 Main St
04.2015 - 07.2016
- Assisted with vehicle cleaning and detailing to maintain high service standards.
- Supported efficient workflow by organizing tools and equipment in designated areas.
- Learned safety protocols for handling vehicles and hazardous materials effectively.
- Collaborated with team members to improve service delivery processes.
Education
High School Diploma -
Plainville Highschool
Plainville, CT06.2016
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Mechanical Knowledge
- Preventive Maintenance
Timeline
Technician
Townline Auto Service
05.2019 - Current
Technician
Midas
05.2018 - 05.2019
Technician
Schaller Mitsubishi
02.2018 - 05.2018
Technician
Valvoline Instant Oil Change
07.2016 - 02.2018
Service Porter
Schaller Acura
04.2015 - 07.2016
High School Diploma -
Plainville Highschool