Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Dudley

Jacksonville,FL

Summary

Passionate leader with over 10 years of management experience. I'm looking forward to taking my experience and knowledge into a new career field. Consistently led operations by directing staff through teamwork, understanding, and goal oriented operations. Proven track record of developing targeted business operations plans, implementing improvements, and increasing customer engagement and retention.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Bistro Biscotties
02.2022 - 02.2023


  • Influential in implementing new strategies to obtain the highest sales ever recorded in the companies twenty-two years of being open.
  • Built customer loyalty by devising promotions and catering events according to customer needs and budget.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Eleven months consistently hitting sales goal while keeping cost for all spirits and wine to under 22%.

Manager

Harps Grille
12.2020 - 02.2022
  • Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing and technology upgrades.
  • Help create their current POS system
  • Cross-trained existing employees to maximize team performance.
  • Improved marketing to attract new customers and promote business
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

General Manager

Wine Loft Of Naples
08.2015 - 12.2019
  • Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track and drive year-over-year business growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability on our distribution side of the business.
  • Directed successful operational turnaround, eliminating over $140,000 in debt within the first year of taking over as General Manger.

Manager/Corporate Trainer

Grub Bar
07.2013 - 06.2015
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Selected to their corporate training team where I traveled to new locations and trained incoming staff on corporate procedures and standards.

Education

High School Diploma -

Columbia High School
Lake City, FL
04.2011

Skills

  • Product Development
  • Customer Relationship Management
  • Budget Administration
  • Conflict Resolution
  • Microsoft Excel
  • Fintech

Certification

Florida Servesafe Manager Certified.

2009 Outstanding Community service award from the city of Lake City, FL.

Selected to the TCC to FSU Gold Standard Program

2019 Recipient of the Best Wine bar in Naples, FL from Gulfcoast magazine.

Timeline

Assistant General Manager

Bistro Biscotties
02.2022 - 02.2023

Manager

Harps Grille
12.2020 - 02.2022

General Manager

Wine Loft Of Naples
08.2015 - 12.2019

Manager/Corporate Trainer

Grub Bar
07.2013 - 06.2015

High School Diploma -

Columbia High School

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Christopher Dudley