Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Accomplishments
Timeline
Generic

Christopher Dufresne

BROOKNEAL,VA

Summary

Dedicated retail professional with over 30 years of experience in sales, merchandising, and inventory management. Proven track record in delivering exceptional customer service and driving sales growth in fast-paced environments. Expertise in automotive detailing and retail management, with a strong focus on building customer relationships and staying current with industry trends. Committed to providing efficient, personalized service tailored to customer needs.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Professional Auto Detailer

Virgiia Paint and Dent
Lynchburg, Virginia
07.2024 - 07.2025
  • Cleaning vehicle interiors and exteriors in compliance with all company standards and client requests.
  • Operating buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.
  • Using cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles.
  • Performing inspections and keeping complete, accurate records of the vehicle’s condition.
  • Moving and parking vehicles, delivering vehicles to correct locations or picking owners or drivers up if needed.
  • Managing inventory and reordering supplies.
  • Responding to client inquiries and fulfilling their requests.

Sales – Cashier - Customer Service

Jamerson Building Supply
Appomattox, Virginia
03.2018 - 08.2023
  • Call customers, stocked products in store, assisted customers that had questions.
  • Assisted customers with Paint needs, and questions, along with plumbing, electrical, and other Hardware store needs.
  • Would provide customers help when it came to water heaters, or any other heavy items in the store.
  • Unloaded freight trucks, then checked in inventory, also helped with complete store inventory every year.

Sales – Detail Professional – Lube technician

Berglund – KIA Of Lynchburg
Lynchburg, Virginia
07.2016 - 11.2017
  • Call customers, scheduled appointments for customers interested in purchasing a new or used vehicle.
  • Thoroughly Clean, prep, and detail used and new vehicles for dealership, also cleaned, washed, and detailed cars for customers after service appointments.
  • Executed multipoint inspections on vehicles for oil changes, changed oil, checked for anything unsafe on vehicle, rotated tires if needed, provided vehicle maintenance per mileage recommendation intervals.

Glass and Repair Technician Certified

Safelite Auto Glass
Forest, VA
10.2015 - 04.2016
  • Scheduled glass repair, or windshield installation and replacement with customers.
  • Developed professional and knowledgeable customer service.
  • Clarified job satisfaction with customers after job completion in professional, confident, and timely manner.

Produce Clerk

Price Chopper
Morrisville, Vermont
04.1997 - 03.2015
  • Assisted customers with high quality customer service, maintained all produce sections, ensuring quality/freshness of product.
  • Minimized shrink/over ordering through policies and procedures, completed weekly resets to other areas of department based on weekly sales and plan
  • Gram changes.
  • Applied price changes weekly, including printing new signs, and tags.
  • Unloaded freight, stocked areas in department, organized cooler per 5S standards, reorganized departments to run more effectively and faster.
  • Responsible for cut fruit section daily including cleaning, prep, shrink, and restock throughout the day, assisted customers with questions, ordered product and supplies needed on daily basis, delegated assignments and projects to other employees.

Retail Parts Pro / Assistant General Manager - ASE Certified

Advance Auto Parts
Berlin, Vermont
07.2006 - 12.2012
  • Opening / closing the store; involving counting registers, safe and reporting shortages /overages to corporate.
  • Provided high level of customer service using M.O.M, G.A.S.S. 2, Organized / cataloged daily stock orders, and processed price changes.
  • Completed Inventory weekly, Suggestive Selling of other products related to purchases.
  • Assisted General Manager and Commercial Parts Pro when either was on vacation involving overseeing store operations.
  • Assisted Retail and Commercial customers with parts purchases in store and on the phone, Ordering from the warehouse when needed.
  • Handled return inventory and overstocks recalled from warehouse.

Education

Network Administration and Security

Miller-Motte Technical College
Lynchburg, VA
08.2017

Skills

  • Vehicle detailing expertise
  • Chemical application proficiency
  • Equipment operation skills
  • Condition inspection techniques
  • Inventory management
  • Customer relationship management
  • Sales process understanding
  • Appointment scheduling
  • Team collaboration
  • Parts identification
  • Problem-solving abilities
  • Attention to detail
  • Effective communication skills
  • Time management efficiency
  • Quality assurance practices
  • Customer service
  • Effective communication
  • Problem solving
  • Detail orientation
  • Talent acquisition
  • Report generation
  • Relationship building
  • Meeting facilitation
  • Task delegation
  • Adaptability
  • Administrative tasks
  • Customer engagement
  • Record keeping
  • Scheduling expertise
  • Timesheet processing
  • Skilled in [technology]
  • Motivational leadership
  • Client relationships
  • Continuous improvement
  • Budget administration
  • Telephone and email etiquette
  • Goal setting
  • Team building
  • Supply restocking
  • Policy implementation
  • Teamwork and collaboration
  • Teamwork
  • Product ordering
  • Problem-solving aptitude
  • Project coordination
  • Multitasking
  • Adaptability and flexibility

Certification

  • Windshield and repair Certification, Forest, VA, 10/01/15, 04/01/16, Professional knowledge in windshield replacement and repair.
  • Parts Specialist ASE, Berlin, VT, 06/01/10, 07/01/16, Automotive Service of Excellence in Automotive Parts knowledge.

References

  • Mark Pastor, Appomattox Assembly of God, 1-434-315-3277
  • L J Nimmerrichter, Sales Manager at BMW Dealership, 1-240-577-9203
  • Angela Richards, Personal reference, 1-540-760-9419

Volunteer Experience

Williamstown Ambulance, Williamstown, VT, 04/01/00, 06/01/05, CPR cert., ECA / NRECA cert, and then EMT / NREMT for Williamstown Ambulance with over 300 calls.

Accomplishments

  • Perfect attendance in high school and college
  • 4.0 GPA through out the years in college
  • Volunteered for several Ambulance services when living in Vermont, I had CPR, ECA, EMT B certifications.

Timeline

Professional Auto Detailer

Virgiia Paint and Dent
07.2024 - 07.2025

Sales – Cashier - Customer Service

Jamerson Building Supply
03.2018 - 08.2023

Sales – Detail Professional – Lube technician

Berglund – KIA Of Lynchburg
07.2016 - 11.2017

Glass and Repair Technician Certified

Safelite Auto Glass
10.2015 - 04.2016

Retail Parts Pro / Assistant General Manager - ASE Certified

Advance Auto Parts
07.2006 - 12.2012

Produce Clerk

Price Chopper
04.1997 - 03.2015

Network Administration and Security

Miller-Motte Technical College

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Christopher Dufresne