Christopher Dugan
Charlotte
Summary
Dynamic professional with over four years of experience in customer service and leadership roles. Proven ability to create positive customer experiences through exceptional interpersonal skills and effective problem-solving techniques. Demonstrated expertise in mentoring team members, fostering a collaborative environment, and enhancing brand recognition through innovative strategies. Adept at thriving in fast-paced settings while maintaining attention to detail and ensuring high standards of service. Committed to continuous learning and contributing to a motivated team atmosphere.
Overview
7
7
years of professional experience
Work History
Amazon Driver
Amazon
Charlotte
03.2025 - Current
- Delivered packages efficiently and accurately, ensuring timely arrival to customers.
- Communicated effectively with customers, addressing inquiries and resolving issues promptly.
- Maintained vehicle cleanliness and functionality, adhering to safety regulations.
Field Canvasser/Assistant Manager
MAD CITY
Charlotte
12.2023 - 09.2024
- Engaged with customers to make sure they had a clear understanding of all products/projects
- Demonstrated the ability to work independently by completing assigned tasks without direct supervision.
- Displayed effective leadership qualities by motivating fellow employees when morale was low due to difficult assignments.
- Assisted team members with customer service and effective communication
- Contributed significantly towards increasing brand recognition among target audiences through creative marketing tactics used during campaigns.
Chef
Garofolas
Concord
07.2021 - 10.2023
- Engaged with customers to offer menu information, provide suggestions and show genuine appreciation for business.
- Effectively solved customer concerns/issues to ensure a satisfied cliental
- Maintained high levels of cleanliness and organization within the kitchen environment.
- Monitored inventory levels to ensure sufficient supplies were available for daily operations.
Fast Food Worker
Taco Bell
Harrisburg
09.2019 - 08.2020
- Greeted customers, provided excellent customer service, and addressed customer inquiries.
- Provided excellent customer service by greeting customers, taking orders and responding to inquiries.
- Processed payments from customers using cash registers or other payment processing devices
Education
Associate in Arts (A.A.) - Architecture Candidate
CPCC
Charlotte09.2026
Skills
- Leadership
- Interpersonal skills
- Customer Service
- Guest Relations
- Critical thinking
- Time Management
- Active listening
- Portion and Cost Control
Timeline
Amazon Driver
Amazon
03.2025 - Current
Field Canvasser/Assistant Manager
MAD CITY
12.2023 - 09.2024
Chef
Garofolas
07.2021 - 10.2023
Fast Food Worker
Taco Bell
09.2019 - 08.2020
Associate in Arts (A.A.) - Architecture Candidate
CPCC