Christopher Dulaney
Lynchburg,VA
Summary
Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
AutoZone
Lynchburg, Virginia
08.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
District Merchandising Service Manager
Lowe's Home Improvement
Central Virginia
02.2015 - 05.2024
- Managed 17 direct employees and up to 175 indirect employees.
- Analyzed sales data to identify trends, optimize product placement, and maximize revenue opportunities.
- Cultivated strong rapport with store managers to enhance collaboration
- Promoted new technologies and tools to enhance merchandising processes
- Implemented employee training programs, enhancing staff knowledge of merchandising standards and best practices.
- Improved store layouts and visual presentations with creative merchandising techniques, resulting in enhanced customer experiences.
- Evaluated adherence to merchandising standards through consistent store inspections
Product Support Supervisor
Lowe's Home Improvement
Central Virginia
02.2014 - 01.2015
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Managed hiring process for new employees, ensuring thorough screening of candidates and selecting top-quality talent to hire.
Assistant Store Manager
Lowe's Home Improvement
Madison Heights, VA
02.2011 - 01.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Department Manager
Lowe's Home Improvement
Madison Heights, VA
03.2005 - 01.2011
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Customer Service Associate
Lowe's Home Improvement
Roanoke, VA
04.2002 - 02.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Pocahontas High School
Green Bank, WV06.1993
Skills
- Customer Service and Engagement
- Team Management
- Attention to Detail
- Strategic Merchandising
- Display Setup
- Work Planning and Prioritization
References
References available upon request.
Timeline
Assistant Store Manager
AutoZone
08.2024 - Current
District Merchandising Service Manager
Lowe's Home Improvement
02.2015 - 05.2024
Product Support Supervisor
Lowe's Home Improvement
02.2014 - 01.2015
Assistant Store Manager
Lowe's Home Improvement
02.2011 - 01.2014
Department Manager
Lowe's Home Improvement
03.2005 - 01.2011
Customer Service Associate
Lowe's Home Improvement
04.2002 - 02.2005
High School Diploma -
Pocahontas High School
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