CHRISTOPHER DUNCAN
Santa Fe
Summary
Commercial driver with over 25 years of experience in transportation and logistics. Proven leadership skills developed over 5 years in management roles. Expertise in efficient route planning and delivery optimization, ensuring timely and safe transport of goods.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
GFL Environmental
Urbana
09.2022 - 04.2024
- Oversaw daily operations of refuse hauling facility with 30 trucks and 25 drivers.
- Ensured compliance with DOT and OSHA regulations to uphold safety standards.
- Managed logistics to enhance efficiency of waste management services.
- Directed hiring, training, and disciplinary actions for all personnel.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Monitored inventory and ordered necessary supplies for seamless operations.
- Evaluated operational processes to identify and implement improvement opportunities.
- Spearheaded strategies aligning day-to-day operations with business plan and profitability goals.
Operations Supervisor
GFL Environmental
Urbana
12.2021 - 09.2022
- Oversaw daily operations of drivers and laborers to ensure timely route completion.
- Trained team members on safety protocols and operational procedures.
- Communicated effectively with clients to address service inquiries and issues.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored driver performance using analytic tools and field observations for optimal efficiency.
- Investigated accidents to determine causes and implement preventive measures.
- Resolved customer complaints effectively to maintain service quality.
Manager
Tyson’s Roll Off Services
Urbana
03.2021 - 12.2021
- Oversee and direct daily operations of Roll Off business.
- Communicated with clients to address service inquiries and issues.
Driver
Feldkamp’s Towing
Urbana
03.2021 - 12.2021
- Utilize various tow trucks to respond to calls and assist stranded motorists with minor repairs or towing vehicles to specified locations.
- Maintained cleanliness and organization of tow trucks and equipment regularly.
Lead Swing Driver | Supervisor
Area Disposal
Urbana
08.2018 - 03.2021
- Operated various refuse trucks to efficiently cover daily routes as required.
- Trained and mentored new drivers on safety protocols and company policies.
- Oversaw daily route completion while addressing and resolving customer complaints.
Education
CDL - Commercial Driving
Schneider National Carriers Driving School
Green Bay, WI06.1997
Diploma -
Mahomet Seymour High School
Mahomet, IL01.1993
Skills
- Logistics management
- Compliance oversight
- Inventory management
- Operations optimization
- Staff training
- Customer relationship management
Certification
OSHA FORKLIFT CERTIFICATION
Timeline
Operations Manager
GFL Environmental
09.2022 - 04.2024
Operations Supervisor
GFL Environmental
12.2021 - 09.2022
Manager
Tyson’s Roll Off Services
03.2021 - 12.2021
Driver
Feldkamp’s Towing
03.2021 - 12.2021
Lead Swing Driver | Supervisor
Area Disposal
08.2018 - 03.2021
CDL - Commercial Driving
Schneider National Carriers Driving School
Diploma -
Mahomet Seymour High School
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