Christopher Durga
Flint,MI
Summary
Competent HVAC Technician driven to troubleshoot system issues quickly and efficiently. Leveraging solid work history and creative approach to system repair and maintenance. HVAC Service Technician with 24 years experience in heating, air conditioning and refrigerant systems, as well as electrical and mechanical controls. Ambitious with strong background in plumbing, refrigeration machinery operations and HVAC repair and maintenance. Understanding of hydronics systems. Excellent understanding of HVAC controls. Experienced in performing component tests, repairing faults and charging systems. Competent in working alone or with a team to perform speedy and accurate refrigeration repairs, maintenance services and installations.
Overview
20
20
years of professional experience
Work History
Regional Technical Manager
Daikin Comfort Technologies
Waller, Texas
11.2022 - Current
- Developed and implemented technical strategies to improve customer experience.
- Analyzed customer feedback data to identify areas of improvement in service delivery.
- Collaborated with engineering teams on design changes or modifications based on customer feedback.
- Provided technical guidance and expertise to regional staff.
- Maintained up-to-date knowledge of industry trends, technologies, regulations and best practices.
- Conducted regular meetings with team members to discuss product improvements, developments and performance issues.
- Resolved escalated customer service inquiries related to technical issues.
- Organized training sessions for regional staff on new products and services.
- Managed and coordinated technical activities of the region.
- Performed troubleshooting and problem-solving when necessary to resolve complex technical problems.
- Resolved customer inquiries and complaints requiring management-level escalation.
HVAC Technician/Manager
Warren Systems Inc.
Lapeer, MI
08.2018 - 11.2022
- Delivered exemplary customer service, prompting positive interactions.
- Communicated well with project teams, internal clients and external parties.
- Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
- Wide knowledge of different equipment including VRV and VRF.
- Lead projects as well as provided support for internal personel.
Lead HVAC Service Tech
Michigan Heating & Cooling
Lapeer, MI
01.2018 - 08.2018
- Maintained certifications and completed training on systems and components.
- Set up and operated mechanical and manual tools and equipment.
- Logged services performed in service ticket system.
- Implemented troubleshooting tactics to identify causes of poor HVAC performance.
- Conducted service appointments to diagnose and fix problems.
- Traveled to customer locations to complete work for pre-set appointments.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Examined previously completed work for accuracy.
- Trained new team members on service processes to increase productivity.
- Performed maintenance inspections, tune-ups, and other key services.
Lead HVAC Service Tech
Porter & Heckman Inc.
Lapeer, MI
06.2009 - 01.2018
- Maintained certifications and completed training on systems and components.
- Set up and operated mechanical and manual tools and equipment.
- Reconditioned and repaired HVAC systems and components to return to operation.
- Implemented troubleshooting tactics to identify causes of poor HVAC performance.
- Traveled to customer locations to complete work for pre-set appointments.
- Logged services performed in service ticket system.
- Conducted service appointments to diagnose and fix problems.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Examined previously completed work for accuracy.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Trained new team members on service processes to increase productivity.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
HVAC Service Tech
Sheren Plumbing And Heating
Traverse City, MI
01.2007 - 06.2009
- Maintained certifications and completed training on systems and components.
- Set up and operated mechanical and manual tools and equipment.
- Conducted service appointments to diagnose and fix problems.
- Traveled to customer locations to complete work for pre-set appointments.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Filled out work orders, repair logs and maintenance plans to document work completed.
HVAC Service Tech
Team Bob's
Traverse City, MI
01.2004 - 01.2007
- Maintained certifications and completed training on systems and components.
- Set up and operated mechanical and manual tools and equipment.
- Reconditioned and repaired HVAC systems and components to return to operation.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Education
High School Diploma -
Central High School
Traverse City, MI1997
Some College (No Degree) - Engineering (Pre-Engineering)
Northwestern Michigan College
Traverse City, MISkills
- Technical System Improvements
- Company Process Analysis
- Project Management Expertise
- Technical Improvement Knowledge
- Operating System Installation
- Data and Information Management
- Technical Specification Updates
- Issue Resolution/Troubleshooting
- Flexible Schedule
- Supervision & Leadership
- People Skills
- Good Work Ethic
- Friendly, Positive Attitude
- Problem Resolution
- Internal Communications
Timeline
Regional Technical Manager
Daikin Comfort Technologies
11.2022 - Current
HVAC Technician/Manager
Warren Systems Inc.
08.2018 - 11.2022
Lead HVAC Service Tech
Michigan Heating & Cooling
01.2018 - 08.2018
Lead HVAC Service Tech
Porter & Heckman Inc.
06.2009 - 01.2018
HVAC Service Tech
Sheren Plumbing And Heating
01.2007 - 06.2009
HVAC Service Tech
Team Bob's
01.2004 - 01.2007
High School Diploma -
Central High School
Some College (No Degree) - Engineering (Pre-Engineering)
Northwestern Michigan College
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