Hi, I’m
Christopher Durnal
Catoosa,OK
Summary
Offering solid foundation in technical support principles and desire to develop within team-oriented environment. Brings natural ability to understand and resolve technical problems quickly and effectively. Ready to use and develop troubleshooting and communication skills in technical support role.
Overview
2
years of professional experience
Work History
MicahTek
App Support Technical Support Representative
08.2024 - Current
Job overview
- Maintained 90% customer satisfaction level for assigned tickets.
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
- Implemented remote support tools that expedited issue resolution while minimizing downtime for clients.
- Assisted in product development by identifying and addressing recurring customer concerns.
MicahTek
Call Center Team Leader
01.2023 - Current
Job overview
- Motivated a team of call center agents on inbound calls
- Supervises inbound agents to ensure they answer questions knowledgeably and accurately
- Conducts spot-checks, actively listening in on calls to ensure agents adhere to provided scripts and maintain the highest quality of service, demonstrating a keen eye for detail
MicahTek
Contact Center Representative
01.2023 - 12.2023
Job overview
- Documented calls and complaints using call centers database
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Helped many customers daily with a positive attitude and focus on customer satisfaction
Education
Catoosa High SchoolCatoosa, OK
High School
05.2025
Skills
- Customer Service
- Problem Solving
- Leadership
- Time Management
- Active Listening
- Organization
- Remote support
- Application support
- Mobile device support
- Technical support
Timeline
App Support Technical Support Representative
MicahTek
08.2024 - Current
Call Center Team Leader
MicahTek
01.2023 - Current
Contact Center Representative
MicahTek
01.2023 - 12.2023
Catoosa High School
High School
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