Christopher Dussette
Spring,TX
Summary
IT support professional prepared to deliver high-quality technical assistance. Proven record of efficiently managing and resolving support requests to ensure system functionality. Collaborates effectively with team members and adapts to dynamic environments, showcasing technical proficiency and reliability.
Overview
13
13
years of professional experience
Work History
Help Desk Analyst
Insight Global/ChampionX
05.2022 - Current
- Demonstrate exceptional multitasking abilities, effectively managing multiple tickets and user requests simultaneously without sacrificing quality of support.
- Provided basic end-user troubleshooting and desktop support.
- Recognize recurring problems and work with other IT functions and supervisor to identify root cause
- Facilitate communication between IT department and non-technical staff, translating complex concepts into easily understandable terms.
- Document support interactions for future reference.
- Provide high level professional customer service to end users
- Follow processes and procedures to assist in efficient response to reported issues
- Provide after-hours IT support to the business on a rotational basis
- Deep understanding of Windows 11, Active Directory/ Azure, Office 365 suite with demonstrated troubleshooting skills
- Knowledge of VPN, wireless networks, and use of an ITSM systems
Installation Technician L1
Ford Audio Video
09.2021 - 05.2022
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Install LCD video projection systems, speakers (ranging from ceiling mounted to clusters), pulling cabling and terminating A/V systems; harnessing racks, patch bays and mixing consoles; working at heights; installing components such as touch panels and speakers
- Worked with diverse types of weather and ground conditions.
- Troubleshoot basic audio, video, and control systems problems
- Followed all company guidelines regarding safety procedures when out in field.
- Traveled to job sites around U.S
- OSHA-10 Certified
- DOT Certified
Technical Analyst I
Eplus Technologies- Texas Children's Hospital
06.2016 - 09.2021
- Troubleshoot and fix workstation user issues in hospital and office environment
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into team.
- Install new workstation desktops, laptops, printers, docking stations, monitors, scanners
- Patch data ports and switches in Network closets
- Update, resolve and escalate Workstation Support tickets using ServiceNow ticketing system
- Assist Texas Children’s Hospital Workstation Support Team with equipment moves and installs
- Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
- Break-fix repair EPIC handheld scanning devices used by nurses
- Push security updates and patches to computers remotely using SCCM tools
- Map users to designated network printers
- Install approved software on user’s workstations
- Image and re-image workstations with Microsoft Windows 10 image
Deployment Technician
Kforce
03.2016 - 06.2016
- Imaged new user Dell PC's using proprietary software
- Enabled smooth transitions through effective coordination with internal and external teams responsible for installing new systems or decommissioning old ones.
- Updated and install Office 365 software on new user PC's
- Installed PC's, hardware and peripherals in office setting
- Backed up client’s data on old PC's and restore data on new PC's
- Setup clients network printers
- Reduced downtime for clients by troubleshooting and resolving technical issues promptly.
- Deployed and tracked assets for customer use.
Technical Analyst I
Eplus Technologies- Texas Children's Hospital
12.2014 - 03.2015
- Installed HP PC’s, monitors, keyboards and mice in clinical exam rooms, nurse’s stations and doctor’s offices
- Conducted regular reviews of deployed systems, identifying areas for optimization or enhancement.
- Mounted PC’s, monitors, keyboards, mice and power bricks on Ergotronic Arms
- Set up network printers for PC’s
- Staged and image clinical and new user PC’s with Windows 7 and medical programs used by TCH
- Transferred user files from old computers to new computers using Windows Easy Transfer or manually from hard drive
- Deployed and tracked assets for customer use.
Engineering Technician
CSAT Solutions
11.2013 - 10.2014
- Conducted computer and/or sub-component level assembly and disassembly (soldering, cable installations, hardware)
- Supported and conducts Functional Testing on computers and or components
- Performed repairs on laptops by debug troubleshooting, software testing, and conducting diagnostics
- Evaluated and report repeat returns to senior engineers and or management
- Worked with senior engineering teams on deployment of new product introduction readiness and training
- Performed other assigned duties as instructed by management such as data entry (real time, shop floor, etc.), reports, and working with fellow team members on accomplishing departmental objectives
Failure Analysis Technician
CSAT Solutions
03.2012 - 11.2013
- Troubleshot hardware issues related to notebook
- Identified reported problem/error with equipment as stated by customer
- Diagnosed and repair laptop PC's to board level with or without problem notification
- Installed, replaced, maintained and repaired various types of computer systems, components, peripherals and related equipment effectively and efficiently
- Maintained reports and databases using Microsoft Excel, Word, Access
- Tracked trends and pinpoint key failure issues with HP laptops and offer corrective action
- Directed repair technicians on proper repair techniques for specified units
- Conducted Root Cause Analysis and solutions for various HP laptop and software issues
Education
Microsoft Certification - Microsoft Technology Associate (Networking Fundamentals)
My Computer Career
Houston, TX12.2012
B.S. Degree - Business Administration
University of Phoenix
Houston, TX09.2009
Timeline
Help Desk Analyst
Insight Global/ChampionX
05.2022 - Current
Installation Technician L1
Ford Audio Video
09.2021 - 05.2022
Technical Analyst I
Eplus Technologies- Texas Children's Hospital
06.2016 - 09.2021
Deployment Technician
Kforce
03.2016 - 06.2016
Technical Analyst I
Eplus Technologies- Texas Children's Hospital
12.2014 - 03.2015
Engineering Technician
CSAT Solutions
11.2013 - 10.2014
Failure Analysis Technician
CSAT Solutions
03.2012 - 11.2013
Microsoft Certification - Microsoft Technology Associate (Networking Fundamentals)
My Computer Career
B.S. Degree - Business Administration
University of Phoenix
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