Christopher Ebbitt
San Antonio,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Watershed
08.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Cook
Olive Garden Restaurant
11.2022 - 01.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Restoration Specialist
New Again Car Restoration
06.2015 - 02.2016
- Implemented environmental stewardship to improve organizational culture.
- Developed and executed initiatives to improve environmental knowledge and awareness.
- Identified training for environmental compliance and implemented training to operations and other team members.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Boilermaker
Ingles
01.2013 - 04.2014
- Tightened or replaced bolts and gaskets to repair leaks.
- Maintained compliance with all safety procedures from both client and employer.
- Dismantled equipment or devices to gain access and remove defective parts or components.
- Measured old structural parts or assemblies to determine dimensional requirements of replacements parts.
- Inspected and lubricated valves; removed, replaced, or installed components to correct operating deficiencies.
- Identified issues and addressed each immediately with job foreman.
- Inspected equipment and structures to determine scope of work (SOW).
- Inspected equipment, structures and materials to identify cause of errors.
- Interpreted blueprints, sketches and specifications for each job.
Education
No Degree - Computer Science
San Antonio College
San Antonio, TX04.2025
Skills
- Data Collection
- Product Knowledge
- Account Updating
- Consultative Sales
- Complaint Resolution
- Microsoft Outlook
- Product Sales
- Sales Expertise
- Quality Control
- Service Standard Compliance
- Microsoft Excel
- Warranty Service
- Order Fulfillment
- Microsoft PowerPoint
- Problem-Solving Abilities
- Customer Service
Timeline
Customer Service Representative
Watershed
08.2023 - 10.2023
Cook
Olive Garden Restaurant
11.2022 - 01.2023
Restoration Specialist
New Again Car Restoration
06.2015 - 02.2016
Boilermaker
Ingles
01.2013 - 04.2014
No Degree - Computer Science
San Antonio College
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