CHRISTOPHER E. CABRERA
Wesley Chapel
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Walmart
Wesley Chapel
06.2024 - Current
- Assisted customers with product inquiries and service issues.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained clean, organized merchandise displays to enhance shopping experience.
- Educated customers on store policies, promotions, and product features.
- Collaborated with team members to ensure effective store operations.
- Supported inventory management through restocking and shelf organization tasks.
- Trained new employees on customer service protocols and company standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Audit Supervisor
Quantum services
Reading
09.2023 - 05.2024
- Supervised audit teams to ensure compliance with regulatory standards.
- Developed audit plans that aligned with company objectives and risk assessments.
- Coordinated internal audits by identifying key areas for review and improvement.
- Reviewed financial statements to identify discrepancies and areas of concern.
- Collaborated with management to address audit findings and implement solutions.
- Maintained comprehensive documentation of audit processes and results for transparency.
- Conducted risk assessments to prioritize audit focus areas based on potential impact.
- Applied audit fundamentals to identify risks and develop action plans.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Communicated audit plans to executive management team.
- Organized and deployed resources to execute audit plans.
- Adhered to audit principles, standards, and practices to keep company in good standing.
- Trained, developed, and provided performance management initiatives to audit staff.
- Administered training on audit procedures and regulations compliance to integrate new employees.
- Conducted follow-up reviews of financial, operational, IT and regulatory compliance deficiencies noted during audits.
ELECTRIC SIDELOADER
CARPENTER TECHNOLOGIES
Reading
11.2019 - 02.2023
- RESPONSIBLE FOR PRINTING WORK ORDER SHEETS AND BACKLOGS.
- VERIFYING MATERIAL AND MOVING MATERIAL BY FORK LIFT, CRANE, SIDELOADER AND FORKLIFT.
- LEARNING SEVERAL LEAN TACKTICS AND FORMULAS, AS WELL AS SAFETY AND HAZMAT PROTOCOLS AND SYMBOLS.
- PROPER USE OF PERSONAL PROTECTIVE EQUIPTMENT.
HEAD RECIEVER
LOWES HOME IMPROVMENT INC.
Reading
07.2017 - 01.2019
- Receive and scan incoming product, drive power equiptment.
- Customer service ..set up displays and work with all staff to ensure safe and friendly store..
MATERIAL HANDLER/PACKAGING
EAST PENN MANUFACTURING
Lyon Station
12.2011 - 06.2017
- LOADING/UNLOADING TRAILER ON A FORKLIFTWALKIERIDER.
- RECIEVING MATERIALS ENTERING INFO INTO COMPUTER SYSTEM CREATING MANIFESTS OF MATERIAL.
- PICKING ORDERS USING DOWNLOADED INVENTORY FILES.
- CHECK DRIVER IN AND OUT FOR LIVE LOAD AND UNLOAD.
- TRANSPORTING MATERIAL FROM BUILDING TO BUILDING.
- LOAD AND PREPARE SHIPPING CONTAINER FOR OVER SEA TRAVEL.
SHIPPING CLERK
ASHLEY FURNITURE
Leesport
10.2008 - 03.2011
- PICKING, INSPECTING, STAGING, LABELING, HANDLING OF PRODUCT INTO TRAILERS TO ENSURE SAFE AND TIMELY DELIVERY TO OUTBOUND CUSTOMERS AND STORES.
- USE OF HANDHELD SCANNER COMPUTERS AND RIDER JACKS.
- HEAVY LIFTING.
- ORGANIZATIONAL SKILLS AND FLEXIBILITY.
GENERAL LABORER/PRODUCTION AIDE
Mack Employment
Reading
04.2008 - 10.2008
- Responsible for lifting, carrying and aiding in production.
- As well as visual tasks such as inspecting and spotting items for flaws to help ensure safe and quality delivery.
GENERAL LABOR/WAREHOUSE
Gage Personell
Reading
09.2007 - 03.2008
- Various Warehouse duties such as shipping, and receiving.
- Loading of trucks for outgoing deliveries as well as unloading trucks for incoming materials.
- Responsible for cleaning and sweeping work areas.
- Also responsible for sorting materials for bulk and store delivery by item code and label.
Education
Associate of Applied Science - Data Analytics
Southern New Hampshire University
Hooksett, NH 10.2023 - 09.2025
High school graduate or equivalency certificate (GED) -
la salle academy
Skills
- Data analysis
- Customer service
- Problem solving
- Team collaboration
- Financial auditing
- Inventory management
- Effective communication
- Regulatory compliance
- Software proficiency
- Time management
- Retail marketing
- Spreadsheets
- Customer RMA management
- Report transcription
- Positive and professional
- Courteous demeanor
- Scheduling
- Quality control
- Store maintenance
- De-escalation techniques
- Sales expertise
- Opening and closing accounts
- Warehousing functions
- Adaptive team player
- Product promotion
- Delivery scheduling
- Customer education
- High-energy attitude
- Customer relationship management (CRM)
- Process optimization
- Computer proficiency
- Strong teamwork
- Refunds processing
Additional Information
I have done various work in cleaning and maintenance such as with drills, jack hammers, pipe cutting, assembly, metal steel and copper pipes. I also have done stripping, waxing and floor maintenance on various positions. I worked on conveyor lines as a sorter/picker/packer. I do light and different home assemblies from strollers, carts, TV stands and furniture. I am also very talkative and aware of work procedures and responsibility. I have written transfers and bookkeeping from unloading and loading docks. I use a variety of forklift and walkie riders. Can use several computer softwares and handheld devices, scan tool as well as printout and work order and bill of lading proficient. Perfect for lead and supervisor position also.
References
References are available upon request.
Qualifications And Achievements - Special Skills
01/01/08
Timeline
Customer Service Representative
Walmart
06.2024 - Current
Associate of Applied Science - Data Analytics
Southern New Hampshire University
10.2023 - 09.2025
Audit Supervisor
Quantum services
09.2023 - 05.2024
ELECTRIC SIDELOADER
CARPENTER TECHNOLOGIES
11.2019 - 02.2023
HEAD RECIEVER
LOWES HOME IMPROVMENT INC.
07.2017 - 01.2019
MATERIAL HANDLER/PACKAGING
EAST PENN MANUFACTURING
12.2011 - 06.2017
SHIPPING CLERK
ASHLEY FURNITURE
10.2008 - 03.2011
GENERAL LABORER/PRODUCTION AIDE
Mack Employment
04.2008 - 10.2008
GENERAL LABOR/WAREHOUSE
Gage Personell
09.2007 - 03.2008
High school graduate or equivalency certificate (GED) -
la salle academy
Similar Profiles
Aisha KhaledAisha Khaled
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
Kesha JenningsKesha Jennings
Team Lead at WalmartTeam Lead at Walmart
Jermika PittmonJermika Pittmon
Retail Sales Associate Worker at WalmartRetail Sales Associate Worker at Walmart
Brendon VineyardBrendon Vineyard
Walmart Online Grocery Pickup at WalmartWalmart Online Grocery Pickup at Walmart
Jhoanna Ordonez-WhiteJhoanna Ordonez-White
Accounts Receivable Specialist at B&F Johnstone SupplyAccounts Receivable Specialist at B&F Johnstone Supply