CHRISTOPHER ECHARD
Knoxville,TN
Summary
Accomplished business leader with a proven track record at SECRET CITY EXCHANGE LLC, adept in operations management and labor relations. Spearheaded initiatives that significantly enhanced operational efficiency and employee development, leading to substantial revenue growth. Skilled in budget administration and fostering strong team dynamics, consistently achieving and surpassing business objectives. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
OWNER
SECRET CITY EXCHANGE LLC
06.2019 - Current
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associate of Arts - CULINARY ARTS
Cooking And Hospitality Institute of Chicago
Chicago, IL05.1995
Skills
- Labor Relations
- Budget Administration
- Business Management
- Administrative Oversight
- Budget Development
- Human Resources
- Consulting
- Business launch
- Operations Management
- Verbal and written communication
- Team Oversight
- Employee Development
Languages
Spanish
Professional Working
Timeline
OWNER
SECRET CITY EXCHANGE LLC
06.2019 - Current
Associate of Arts - CULINARY ARTS
Cooking And Hospitality Institute of Chicago
Similar Profiles
SHIMA SAINUDEENSHIMA SAINUDEEN
Branch Head at City Exchange LLCBranch Head at City Exchange LLC
Ceri Thomas-DaviesCeri Thomas-Davies
Assistant Stage Manager/FOH Coordinator at Secret City AdventuresAssistant Stage Manager/FOH Coordinator at Secret City Adventures
VISHNU GOPAKUMARVISHNU GOPAKUMAR
Operations Manager at CITY EXCHANGEOperations Manager at CITY EXCHANGE