Summary
Work History
Education
Skills
Timeline
pwb

Christopher Egan

Covington,Ky

Summary

Experienced with checkout operations, ensuring efficient and accurate transactions. Utilizes leadership and organizational skills to maintain productive work environment. Knowledge of customer service and team management to drive performance and satisfaction.

Work History

Checkout Supervisor

Home Depot
08 2023 - 08 2026
  • Supervised daily checkout operations, ensuring efficient transaction processing and customer service standards.
  • Trained and mentored team members on POS systems and customer interaction techniques.
  • Implemented process improvements to streamline checkout procedures, enhancing overall efficiency.
  • Monitored staff performance, providing feedback to maintain high levels of accuracy and service quality.
  • Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
  • Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
  • Consistently met or exceeded performance targets set by store management, demonstrating a commitment to excellence in all aspects of the role.
  • Contributed to sales goals by identifying opportunities for upselling or cross-selling products at the point of sale.
  • Adhered to company policies and procedures while maintaining a strong focus on delivering exceptional customer service at all times.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cashier

Lowes Home Improvment
02 2020 - 07 2023
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawer, ensuring financial accountability and integrity.
  • Assisted in training new cashiers on operational procedures and customer engagement strategies.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Collaborated with team members to uphold store policies and promote a positive shopping environment.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Billing Dispute Representative

Citi
05 2016 - 01 2020
  • Ensured compliance with regulatory standards during all billing dispute resolutions.
  • Educated customers on company policies and procedures relating to billing disputes, fostering understanding and compliance.
  • Ensured security of confidential data by adhering strictly to privacy policies during the handling of sensitive customer information.
  • Managed high volume of daily calls to resolve billing issues effectively and efficiently.
  • Monitored trends in billing disputes, proactively addressing potential concerns before escalation.

Department Manager

Wal-Mart Supercenter
07 2014 - 04 2016
  • Streamlined inventory management processes to enhance stock availability and reduce shrinkage.
  • Collaborated with cross-functional teams to optimize store layout and merchandising strategies.
  • Monitored sales trends and adjusted product placements to boost customer engagement and sales performance.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

EEG/EKG Technician/PSC REP

St Elizabeth Healthcare Center
02 1991 - 06 2014
  • Performed EKG tests accurately, ensuring high-quality diagnostic data for patient evaluations.
  • Monitored patient heart rhythms throughout procedures, identifying abnormal patterns promptly.
  • Trained new staff on EKG procedures, promoting adherence to safety protocols and best practices.
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
  • Provided instruction on Holter monitor and connected patient to analyzer.
  • Optimized patient comfort during procedures, positioning them correctly to minimize discomfort while obtaining accurate readings.
  • Conducted EEG tests to monitor brain activity and diagnose neurological disorders.
  • Operated EEG equipment, ensuring accurate data collection and patient comfort.
  • Converted client record and procedure acknowledgment in computer system.
  • Analyzed waveforms and electrical circuits with signal averaging equipment.
  • Enhanced patient comfort by efficiently conducting EEG procedures and providing clear explanations of each step.
  • Gathered, documented and tracked test results for physician interpretation.
  • Transported patients safely between departments while ensuring comfort and dignity.
  • Trained new staff on proper lifting techniques and safety protocols to ensure patient safety during transport.
  • Implemented process improvements that reduced transfer times and enhanced patient experience.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Participated in emergency drills, enhancing preparedness for patient transport under critical conditions.
  • Maintained strict hygiene standards in transport equipment, contributing to infection control.

Education

Associates Degree - We Design

Beckfield College
Florence Ky
01.2002

Skills

  • POS systems
  • Quality assurance
  • Merchandising
  • Strategic selling
  • Process and procedure development
  • Decision-Making
  • Critical Thinking
  • Organization and Time Management
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Active Listening
  • Problem-Solving
  • Excellent Communication
  • Multitasking Abilities
  • Self-Motivated
  • Attention to Detail

Timeline

Checkout Supervisor

Home Depot
08 2023 - 08 2026

Cashier

Lowes Home Improvment
02 2020 - 07 2023

Billing Dispute Representative

Citi
05 2016 - 01 2020

Department Manager

Wal-Mart Supercenter
07 2014 - 04 2016

EEG/EKG Technician/PSC REP

St Elizabeth Healthcare Center
02 1991 - 06 2014

Associates Degree - We Design

Beckfield College

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Christopher Egan