CHRISTOPHER ELLIS

Field Service Engineer with extensive experience at SWISSLOG-HEALTH CARE, specializing in automated systems and technical support. Demonstrated ability in troubleshooting malfunctions and strengthening customer relationships. Skilled in compliance assurance and effective communication, consistently delivering high-quality service and training to healthcare staff.

• Art Magitman, (366) 681-8626, Amazon Robotics Deployment Lead, Amazon, amagtim@amazon.com
• Vincenzo DiBenedetto, (984) 789-0754, Area Maintenance Manager, Daifuku ELS, dibenev@amazon.com
• Jim Braith, (479) 883-1214, Business Owner, Braith Cabinet Company, jbraithcabinet@gmail.com

• SWISSLOG-HEALTH CARE, Durham, NC, Field Service Engineer, 10/01/21, Present, Performed corrective and preventative maintenance of Pneumatic Tube Systems, Transfer Units, Mechanical Blowers and Pneumatic Tube Stations., Provided scheduled preventive maintenance services for customers in the states of North Carolina and Virginia medical hospitals., Provided 24 hours, seven days a week for emergency repairs to customers in the states of North Carolina and Virginia., Supported customer with hospital equipment and software for new services for Swisslog-Healthcare products, working closely with the assigned installation specialists and contractors., Assisted customers in North Carolina and Virginia medical hospitals with equipment orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems.
• DAIFUKU Elite Line Services, Garner, NC, Amazon Robotics Service Technician, 03/01/20, 10/01/21, Performed corrective and preventative maintenance of mechanical systems, electrical systems and pneumatic systems., Installed and repaired electrical systems, machinery and electrical/electronic components on industrial machinery and equipment., Repaired machinery and mechanical equipment such as electrical motors, pneumatic tools, conveyor systems, and production machines., Installed, aligned, calibrated and maintained machines and electro-mechanical equipment., Tested, diagnosed and repaired all electrical systems, from 440 vac to 120 vac., Repaired Robots, conveyors and other mechanical and electrical systems., Used schematics and diagrams for troubleshooting electrical systems., Ensured all maintenance requirements and operations were satisfactorily performed and maintained throughout the facility on all production and non-production equipment., Troubleshoot and repaired equipment through equipment’s software system., Responsible for daily operation of robotic and associated equipment., Followed safety procedures and company procedures to complete assigned tasks by supervisor., Ensured compliance with OSHA requirements and regulations., Maintained detailed maintenance documentation according to company and regulatory standards., Managed and organized maintenance tasks independently.
• SIGNATURE FLIGHT SUPPORT, Raleigh, NC, Aircraft Fuel Systems Technician, 09/01/19, 04/01/20, Maintained fuel transport trucks, fuel usage and flight departure on time., Certified maintenance compliance according to applicable standards based on thorough reviews of completed work., Diagnosed root causes of failures based on aircraft pilots’ descriptions., Removed, inspected, repaired, and installed in-flight refueling storage and external fuel tanks., Corrected issues with equipment using troubleshooting and repair abilities., Conducted routine and special inspections as required by regulations., Met safety requirements through routine inspections, document finding and repairs undertaken., Checked for contamination in fuel and oil, identifying risk factors for corrosion and breakage., Located problems such as cracks, breaks and leaks with in-depth evaluations.
• RETIRED/HOUSE FATHER, 12/01/16, 09/01/19, After missing my children grow up due to military deployments overseas. I spent time to be with them.
• US Air Force, Aerospace Ground Equipment Supervisor, 05/01/00, 12/01/16, Highly effective project and team manager with strong understanding of safety, scheduling and Air Force Instructions., Conducted schedules, sequences, and assignments for work activities based on priority, quantity of equipment, and proficiency of personnel., Achieved work objectives by prioritizing jobs, organizing schedules and coordinating assignments., Managed team for daily quotas with effective level of tools, equipment and replacement parts., Performed effectively with diverse teams to accomplish daily objectives and meet long-term goals., Collaborated with team members to meet demands and guided challenging projects., Fostered performance-oriented culture with regular assessments of employee task., Oversaw contracting process, including evaluating and monitoring production., Finalized accurate performance tasks by carefully reviewing every order., Established design model for analyzing, constructing and implementing effective and cost-efficient instructional systems., Devised concepts for cultivating work performance processes., Strengthened relationships with staff, customers, and vendors., Audited work areas, tools, equipment, and administered employee safety guidance to prevent, detect, and rectify hazardous conditions and violations of procedures and safety guidelines., Reevaluated accidents and injuries, investigating causes, reporting discoveries., Minimized workplace hazards and accidents through Occupational Safety and Health Administration (OSHA) training initiatives., Uphold full compliance with legal, health, and safety regulations., Protected company and customer data by following information security policies., Provided customers with exceptional support for all necessities by going above-and-beyond., Preserved equipment in excellent operational order with routine preventive maintenance., Executed tasks on time with minimal oversight., Mended predicaments with equipment using troubleshooting and repair abilities., Updated office documentation daily and retained records organized.

• Conducting and overseeing maintenance process audits
• Interpret Electrical Schematic
• Interpret Electrical Wiring Diagram
• Electrical/Electronic Diagnostics and Troubleshooting
• Mechanical Troubleshooting
• Hydraulic Troubleshooting
• Pneumatic Troubleshooting
• HVAC Troubleshooting
• Quality Assurance
• Corrective and Preventative Maintenance
• Problem Solving
• Supply Management
• Time Management
• Record Keeping
• Strong Collaboration Skills
• Microsoft Office
• Excellent Verbal and Written Communication
• Critical Thinking