CHRISTOPHER ELLISON
Chicago,IL
Summary
Professional with robust background in client services. Demonstrates strong skills in managing client relationships, resolving issues efficiently, and delivering high-impact results. Known for effective team collaboration and adaptability to changing needs. Possesses excellent communication, problem-solving, and organizational skills, ensuring smooth operations and client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Service Associate
JPMorgan Chase
Chicago, IL
02.2018 - 10.2025
- Resolved complex account issues and escalations with precision
- Trained and mentored new employees, fostering a collaborative environment
- Developed and implemented process improvements to enhance client satisfaction
- Collaborated with cross-functional teams to streamline operations and improve efficiency
- Managed client inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- Developed and maintained strong relationships with clients, fostering loyalty and retention.
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
Customer Service Rep III
JPMorgan Chase
11.2012 - 02.2018
- Successfully handled over 150,000 client calls
- Researched and resolved complex issues with a high degree of accuracy
- Integral part of the client services team for Chase.com
- Assisted in the development of training materials for new hires
- Provided feedback to management on client service trends and areas for improvement
Insurance Agent
Barra & Associates
Oak Brook, IL
06.2012 - 11.2012
- Streamlined claims processing procedures, reducing turnaround time for client resolutions.
- Fostered strong client relationships through consistent follow-ups and personalized communication efforts.
- Maintained detailed records of client interactions and transactions
- Developed comprehensive insurance plans tailored to client needs.
- Analyzed risk factors to provide clients with optimal coverage solutions.
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Analyzed client data to identify risks and recommend appropriate coverage options.
Financial Representative
New England Financial and MetLife
Chicago, IL
02.2012 - 07.2012
- Advised clients on financial planning and investment options
- Managed client portfolios and provided tailored financial solutions
- Conducted market research to stay informed about financial trends and products
- Developed and maintained strong client relationships through regular communication and follow-up
- Analyzed market trends to provide informed investment recommendations for diverse portfolios.
- Developed comprehensive financial plans tailored to clients' needs and long-term goals.
Education
B.S. - Business Administration And Management
Chicago State University
05-2010
Skills
- Strong verbal and written communication
- Effective multi-tasking
- Effective in both team and solo environments
- Proficient in resolving complex issues
- Key contributor to client services team resolving Chasecom issues
- Managed high-volume client calls
- Onboarding facilitator for new hires
- Core member of the Chase Wealth Management Escalations Team
- Skilled in servicing affluent clientele
- Knowledgeable in investment suitability standards
- Advanced skills in Microsoft Office applications
- Adept at resolving Windows hardware and software issues
Certification
- Series 7
- Series 66
Timeline
Client Service Associate
JPMorgan Chase
02.2018 - 10.2025
Customer Service Rep III
JPMorgan Chase
11.2012 - 02.2018
Insurance Agent
Barra & Associates
06.2012 - 11.2012
Financial Representative
New England Financial and MetLife
02.2012 - 07.2012
B.S. - Business Administration And Management
Chicago State University