Christopher Emigh
Melbourne,FL
Overview
3
3
years of professional experience
Work History
Information Technology Specialist
Army National Guard
Goldsboro, NC
06.2022 - Current
- Learned about all installation of various equipment including Cisco switches, routers, and wireless routers.
- Administered user/group permissions and shared documents through management of active directories, virtual machines, and Windows Server 2008.
- Maintained security of systems, troubleshooting immediate network hardware/software problems and configuration errors.
- Used Windows and Linux Operating Systems to evaluate network performance along with Wireshark application.
- Exercised network security requirements, implementing security protocols and network security procedures as directed by the Government.
- Worked with VMWARE and VSPHERE to configure virtual servers
- Configured DHCP servers and static IP on servers and workstations.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
- Created online documentation to help employees resolve day-to-day issues.
- Installed firewalls and antivirus software to improve cybersecurity.
- Monitored network performance to determine adjustments needed.
- Conducted basic troubleshooting to isolate and diagnose common system problems.
IT Technician (contract)
Brevard County Supervisor of Elections
Melbourne , FL
07.2022 - 10.2022
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Acted as single point of contact for customers during technical faults and security-related events.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Diagnosed and determined system issues to route for repair.
- Detected and corrected error messages within software and hardware reporting systems.
- Analyzed workflows and procedures to recommend operational support tools and technologies.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
IT Service Desk Support Specialist
Belcan Techservices
Melbourne, FL
07.2023 - Current
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Assisted with the deployment of new applications and updates to existing applications.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Set up user profiles on local machines according to established standards.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Tier 1 Technical Support Representative (Contract)
Microkey Solutions
Kissimmee, FL
04.2021 - 08.2021
- Performed daily maintenance of computer systems to keep network processes fluid.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Supported customers with online billing, access and account issues.
- Increased overall company performance through improved IT uptime and cost reductions.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
Education
Information Technology Specialist (25B)
Advanced Individual Training (US ARMY)
Augusta, GA05.2023
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL12.2020
Skills
- Cisco switches and routers
- Network Repairs and Maintenance
- Performance Monitoring and Optimization
- Application Configuration
- Application Installations
- Application Support
- VoIP Systems
- Technical Troubleshooting Subnetting VLANs
- Dynamic Host Configuration Protocol
- Hardware Installation
- Proficiency in Microsoft Office Suite
- Proficiency in Google Applications
- Active Directory
- ArcGis Products
- Cable Arrangements
- Device Configuration
- Configuring Devices
- Computer Systems Installation
- Performance Improvements
Certifications
- Security Clearance - Active
- Cisco Networking Academy- Networking Essentials (Certified)
- Intellectual Point boot camp - SEC+ (30 hours Certified)
- CompTIA Security+ Certification - June 2023 (Expected)
Reference
- DS, Jose Zavala
D CO, 551st Signal Battalion
Fort Gordon, GA 30905
jose.g.zavala.jz@gmail.com
P: 706-791-1248 (CQ)
- DS, Bryan Demke
D CO, 551st Signal Battalion
Fort Gordon, GA 30905
bryan.j.demke.mil@army.mil
P: 706-791-1248 (CQ)
- Joe Ligouri : CFO -Microkey Solutions
1631 E. Vine Street
Kissimmee, FL 34744
jligouri@microkey.com
P: 407-870-0040 I F: 407-870-9271
- Nick : IT/Department Manager -Brevard County Supervisors Of Elections
P: 407-749-8754
- Zack : IT/Assistant Manager-Brevard County Supervisors Of Elections
P: 678-544-8536
Timeline
IT Service Desk Support Specialist
Belcan Techservices
07.2023 - Current
IT Technician (contract)
Brevard County Supervisor of Elections
07.2022 - 10.2022
Information Technology Specialist
Army National Guard
06.2022 - Current
Tier 1 Technical Support Representative (Contract)
Microkey Solutions
04.2021 - 08.2021
Information Technology Specialist (25B)
Advanced Individual Training (US ARMY)
Bachelor of Science - Criminal Justice
Florida International University
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