Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Emmons

Klamath Falls,OR

Summary

Dynamic Store Manager with proven success at Big Lots, enhancing customer satisfaction through effective team leadership and comprehensive training in customer service. Expert in loss prevention and inventory management, achieving significant reductions in shrinkage while fostering a collaborative work environment. Skilled in problem-solving and scheduling to optimize operations and performance. People-first, servant leadership approach with bias to action and results orientation.

Overview

19
19
years of professional experience

Work History

Store Manager

Big Lots
11.2005 - 02.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Butte Valley Unified High School
Dorris, CA

Skills

  • Problem-solving
  • Customer service and relations
  • Multitasking and organization
  • Team building and leadership
  • Work Planning and Prioritization
  • Payroll and scheduling management
  • Loss prevention procedures
  • Merchandising and Sales Skills

Timeline

Store Manager

Big Lots
11.2005 - 02.2025

High School Diploma -

Butte Valley Unified High School

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