Summary
Overview
Work History
Education
Skills
Languages
Languages
Certification
Timeline
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CHRISTOPHER ENCISO

McAllen

Summary

Dynamic professional with extensive experience in customer service and inventory management at Miniso. Proven ability to train staff and coordinate shifts effectively, enhancing team performance and safety compliance. Skilled in conflict resolution and sales promotion, consistently delivering exceptional service and fostering customer loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead

Miniso
McAllen
10.2024 - Current
  • Supervised daily operations and ensured team adherence to safety protocols.
  • Coordinated shift schedules and delegated tasks among team members.
  • Trained new employees on operational procedures and customer service standards.
  • Monitored inventory levels and assisted in stock management tasks.
  • Resolved customer inquiries and complaints to maintain service quality.
  • Assisted in implementing promotional displays to enhance customer engagement.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Online Reseller

Depop
McAllen
05.2023 - Current
  • Curated unique product listings to attract potential buyers on the platform.
  • Managed inventory by tracking stock levels and updating product availability regularly.
  • Engaged with customers through direct messages to answer inquiries and resolve issues.
  • Utilized social media to promote products and enhance brand visibility among users.

Crew Member

Burger King
McAllen
09.2022 - 07.2023
  • Delivered prompt, friendly customer service at front counter, ensuring accurate order processing and positive guest experiences.
    Operated drive-thru efficiently during peak hours, maintaining order accuracy and quick service.
    Ensured cleanliness and sanitation standards across restaurant, including dining area, kitchen, and restrooms.
    Collaborated with team members to facilitate smooth daily operations and uphold food quality standards.
    Demonstrated flexibility in adapting to various roles within fast-paced environment.

Education

Costumer Service

South Texas College
McAllen, TX
05-2023

Some College (No Degree) - Accounting And Finance

UTRGV
Edinburg, TX

Skills

  • Inventory management
  • Customer service
  • Staff training
  • Shift coordination
  • Safety compliance
  • Sales promotion
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Attention to detail
  • Staff development

Languages

  • Spanish, Native Speaker
  • English, Proficiency

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Certification

  • Food Handling
  • Digital Marketing with Google
  • Certified in Excel and Word

Timeline

Shift Lead

Miniso
10.2024 - Current

Online Reseller

Depop
05.2023 - Current

Crew Member

Burger King
09.2022 - 07.2023

Costumer Service

South Texas College

Some College (No Degree) - Accounting And Finance

UTRGV

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