Dynamic leader with a proven track record at Ability Medical Supply Inc., excelling in strategic organizational leadership and team development. Drove revenue growth through innovative market strategies and enhanced customer satisfaction by fostering a culture of accountability. Committed to integrity and process optimization, I build high-performing teams that achieve organizational goals.
Overview
13
13
years of professional experience
Work History
President
Ability Medical Supply Inc.
03.2018 - 07.2025
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Managed crisis situations effectively while minimizing disruption to daily operations.
Enhanced company performance by implementing strategic plans and overseeing daily operations.
Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Drove revenue growth by expanding product offerings and identifying new market opportunities.
Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
Commercial Banking Manger
PNC Bank
04.2012 - 05.2018
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Improved marketing to attract new customers and promote business.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
General Manager of systems, Applications and Technical Support Department at The Egyptian Authority for Unified Procurement, Medical Supply and the Management of medical technology "UPA"General Manager of systems, Applications and Technical Support Department at The Egyptian Authority for Unified Procurement, Medical Supply and the Management of medical technology "UPA"
RN, Preoperative and Post Anesthesia Care Unit at Surgcenter of Martin CountyRN, Preoperative and Post Anesthesia Care Unit at Surgcenter of Martin County