Christopher English
Massapequa,NY
Summary
Results-driven Logistics professional with extensive experience in developing and implementing innovative strategies that achieve significant cost savings and enhance service levels. Possesses exceptional skills in managing daily operations, negotiating contracts, and analyzing performance metrics to pinpoint areas for improvement. Proven track record of optimizing supply chain processes while maintaining high customer satisfaction.
Overview
41
41
years of professional experience
Work History
National Accounts Payable Manager
The Quick Group of Companies
Jamaica, NY
01.2014 - Current
- Monitor daily accounts payable activities and ensured compliance with established internal control procedures.
- Developed and implemented effective strategies to reduce costs associated with accounts payable processes.
- Oversee group of up to 10 staff in accounts payable department.
- Engaged with business unit leaders and senior management to offer support and solutions.
Special Projects Manager
The Quick Group of Companies
Jamaica, NY
01.2012 - 01.2014
- Reported progress directly to ownership and COO while managing timeline adherence.
- Oversaw simultaneous project execution across multiple departments and business units.
- Assigned tasks and monitored progress of team members in order to achieve desired outcomes for special projects.
- Oversaw the development and implementation of new initiatives to improve operational efficiency.
Director of Operations
The Quick Group of Companies
Jamaica, NY
01.2003 - 01.2014
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments of nearly 100 people.
- Coordinated activities between different departments and global operations to ensure the successful completion of deliveries in the committed times.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Implemented processes facilitating global clinical trial operations.
- Created a strong support system through domestic and international agents.
- Negotiated with vendors, suppliers, customers, and other stakeholders on pricing, terms, contracts, agreements.
National Sales Manager
The Quick Group of Companies
Jamaica, NY
01.1999 - 01.2003
- Developed and implemented strategies to increase sales revenue.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Resolved customer complaints promptly and efficiently.
Customer Service Manager
Quick Group of Companies
Jamaica, NY
01.1997 - 01.1999
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Directed work assignments for two staff members.
Express Freight Manager / TNT Sameday
TNT Express Worldwide
Jamaica, NY
01.1989 - 01.1997
- Ensured efficient movement of freight by coordinating with transportation and warehouse personnel.
- Maintained relationships with customers, vendors, suppliers and other personnel to ensure smooth operations.
- Supervised a group of six professionals in sales and customer support.
- Oversaw collaborations between ground agents and airlines.
Information Technology Specialist
United States Navy, USN
Norfolk, VA
01.1984 - 01.1988
- Sustained functionality of communications systems for effective interaction with the fleet and battle group.
- Performed system upgrades to ensure optimal performance.
- Monitored network performance to identify potential issues or security breaches.
Education
Some College (No Degree) -
Nassau Community College
Garden City, NYSkills
- Team building
- Financial administration
- Business processes and procedures
- Quality control
- Cross-functional team leadership
- Workforce planning
- Operations management
- Project management
- Revenue generation
- Strategic planning
- Innovation management
- Procedure implementation
Affiliations
- Volunteer for American Red Cross and Food Pantry delivery.
Timeline
National Accounts Payable Manager
The Quick Group of Companies
01.2014 - Current
Special Projects Manager
The Quick Group of Companies
01.2012 - 01.2014
Director of Operations
The Quick Group of Companies
01.2003 - 01.2014
National Sales Manager
The Quick Group of Companies
01.1999 - 01.2003
Customer Service Manager
Quick Group of Companies
01.1997 - 01.1999
Express Freight Manager / TNT Sameday
TNT Express Worldwide
01.1989 - 01.1997
Information Technology Specialist
United States Navy, USN
01.1984 - 01.1988
Some College (No Degree) -
Nassau Community College
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