Christopher Erekson
Denton,TX
Summary
Director with 10 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Director of Client Support
Witherite Law Group
Dallas, TX
04.2020 - Current
- Established and oversaw performance targets for Intake, Medical Records, Settlements, and Referred Cases departments.
- Created goals and bonus programs for 4 departments listed above.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Developed quality employees within call center to take over leadership positions.
- Determined quality assurance benchmarks and set standards for improvement, which led to signing 250 cases per month to 450 cases per month growing annual revenue 20% per year.
- Conducted performance reviews to reduce resolution times and improve client satisfaction ratings.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Identified efficiency improvements in collecting settlements processes, which improved collections from $15M to $22M per month.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Built strong relationships with high performing law firms to refer cases to.
Director of Specialties
MINT Dentistry
Dallas, TX
12.2019 - 04.2020
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Opened MINT Endodontics, increased 50% of revenue every month.
- Worked closely with Chief Operations Officer to strategically affect operational direction.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
- Developed recruiting strategies to identify qualified candidates and build network.
General Manager
Creekside Dental
Spanish Fork, UT
01.2018 - 11.2019
- Handled all incoming business and client requests for information.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Performed billing, collection and reporting functions for office generating over $1 Million annually.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Dentrix and Excel.
General Manager
OMT Supply
Odessa, TX
01.2014 - 12.2017
- Assessed financial statements and sales reports to evaluate financial performance, develop targeted improvements and implement changes resulting in growth and prosperity.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency, which grew revenue 25% annually.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Oversaw $4M inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Education
MBA - Entrepreneurship
American Public University System
Charles Town, WV12.2023
Bachelor of Science - Exercise Science
Utah Valley University
Orem, UT2012
Skills
- Excellent Communication
- Teamwork and Collaboration
- Process Improvement
- Performance Analysis
- Program Optimization
- Operational Reporting
- Issue Resolution
- Organizational Development
- Financial Reporting
- Hiring and Retention
Timeline
Director of Client Support
Witherite Law Group
04.2020 - Current
Director of Specialties
MINT Dentistry
12.2019 - 04.2020
General Manager
Creekside Dental
01.2018 - 11.2019
General Manager
OMT Supply
01.2014 - 12.2017
MBA - Entrepreneurship
American Public University System
Bachelor of Science - Exercise Science
Utah Valley University
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