Christopher Escoto Martinez
Sparks,NV
Summary
Proven Team Associate with a track record of enhancing customer loyalty and streamlining operations, notably at Walmart. Excelled in problem-solving and maintaining high cleanliness standards, boosting customer satisfaction and operational efficiency. Skilled in customer service and organizing workstations, demonstrating a commitment to excellence and teamwork.
Overview
5
5
years of professional experience
Work History
Team Associate
Walmart
Sparks, NV
01.2023 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team Associate
Churrasco's Restaurant
Reno, NV
03.2022 - 09.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Team Associate
Jack in the Box
Sparks, NV
01.2020 - 02.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved issues quickly to maintain productivity goals.
Education
GED - N/A
RISE Academy For Adult Achievement
Reno, NV01.2025
Skills
- Meeting facilitation
- Decision-making capacity
- Customer service
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Following instructions
- Positive attitude
- Cleaning
- Computer skills
- Organizing work stations
- Heavy lifting
- Clear communication
- Workplace safety
Languages
Spanish
Native or Bilingual
Timeline
Team Associate
Walmart
01.2023 - 02.2025
Team Associate
Churrasco's Restaurant
03.2022 - 09.2022
Team Associate
Jack in the Box
01.2020 - 02.2021
GED - N/A
RISE Academy For Adult Achievement