Christopher Espinoza
El Paso,TX
Summary
Dedicated and hardworking Clerical Assistant driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure. Well-rounded [Job Title] possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Productive [Job Title] committed to delivering high-quality results with little supervision. Skilled in assisting with payroll, data entry and scheduling. Communicative and mature professional offering outstanding clerical abilities paired with enthusiastic personality.
Overview
19
19
years of professional experience
Work History
Information Technology Specialist
International Boundary & Water Comission
El P, TX
12.2010 - 11.2023
- Provided technical support to clients via phone, email, and remote access.
- Performed system upgrades to ensure optimal performance.
- Provided technical support to users with hardware and software issues.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Monitored network performance to identify potential issues or security breaches.
- Resolved complex problems by troubleshooting hardware and software applications.
- Maintained inventory records of all installed equipment including software licenses.
- Analyzed system logs to detect any possible malfunctions or malicious activities on the network.
- Provided training and guidance to staff members on how to use various technologies effectively.
- Evaluated emerging technologies for potential improvements in efficiency.
- Liaised with vendors for procurement of IT hardware and software solutions.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Maintained records, logs and lifecycle documentation of work requests.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Built and maintained successful relationships with service providers, vendors, dealers and consumers.
- Configured workstations, networks, servers and printers for end users.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Trained new employees on the use of computer systems and programs.
- Performed regular maintenance checks on computer hardware components.
- Monitored system performance to ensure optimal operations.
Records Manager
IBWC
El Paso, TX
12.2021 - 01.2023
- Developed and implemented a records management system to track, store, and manage confidential documents.
- Conducted regular audits of physical and digital records to ensure accuracy and compliance with legal regulations.
- Created procedures to maintain the security of all records in accordance with company policies.
- Organized filing systems for easy retrieval of documents when needed.
- Maintained data entry accuracy by verifying information on incoming documents.
- Ensured compliance with all applicable laws and regulations related to record keeping.
- Analyzed current processes for storage, retention, and destruction of records.
- Provided guidance to staff on proper use of records management systems and procedures.
- Coordinated with IT personnel on the development of new technologies for storing electronic records securely.
- Implemented strategies for archiving inactive files while preserving their accessibility in case they are needed later.
- Updated document control software regularly to support efficient operations.
- Monitored disposal activities as per established guidelines.
- Assisted in the resolution of disputes that arise from incorrect or incomplete filing.
- Managed access rights to ensure authorized personnel can view sensitive documents.
- Prepared reports summarizing key findings from audit reviews.
- Tracked changes made to existing documents over time.
- Created training materials for staff members regarding best practices in record keeping.
- Collaborated with other departments within the organization on projects requiring comprehensive documentation.
- Responded promptly to requests from external parties regarding access to archived records.
- Destroyed obsolete and outdated records using company-mandated procedures.
- Gathered and distributed content management system training materials to users.
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
- Monitored activities to assess compliance with records policies and document management regulations.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Developed electronic, CD and hardcopy data books.
- Determined and recommended improvements to content management system features.
- Administered document access and revision rights to personnel to maintain documentation integrity.
- Set up, optimized and enforced consistent document management policies.
- Verified accuracy and integrity of supplied data against established standards.
- Created and edited documents, mail merges and graphics using diverse programs.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
- Converted documents for specific personnel or project needs.
- Completed documents and work requests according to company standards.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
- Set up documents for individual projects based on specifications.
- Filled out and stored transmittal logs for permanent records.
- Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
- Identified department and user document management requirements by conducting in-depth needs assessments.
- Assisted end users with resolving electronic content access issues while maintaining security standards.
92G Food Service Specialist
US Army
Fort Hood, TX
12.2004 - 11.2007
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Organized take-out orders for customers who requested them.
- Properly stored all leftover food items after each shift.
Education
Associate in Technology -
Southwest University At El Paso
El Paso, TX12.2023
Skills
- File Maintenance
- File Retrieval
- Workflow Coordination
- Archiving Skills
- Document Control
Timeline
Records Manager
IBWC
12.2021 - 01.2023
Information Technology Specialist
International Boundary & Water Comission
12.2010 - 11.2023
92G Food Service Specialist
US Army
12.2004 - 11.2007
Associate in Technology -
Southwest University At El Paso
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