Christopher Espinoza
El Paso,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
International Boundary & Water Commission
12.2010 - 11.2023
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Coached and trained end-users on functions, features and basic troubleshooting of software such VPN Programs and Email Programs.
- Facilitated best user experience through continuous support and communication of system changes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Attended regular client meetings to report project progress and address questions.
- Assisted with updating technical support best practices for use by team.
- Communicated regularly with customers concerning data exchange and technology integration.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
92G Food Service Specialist
US Army
11.2004 - 11.2007
- Prepared meals according to food safety and sanitation guidelines, consistent with management and fiscal limits.
- Monitored and maintained precise food service schedules and distributed to various serving sites on time and ready-to-eat.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Trained new staff on food preparation and safety procedures.
- Monitored food temperature, discarding items not stored correctly.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Education
Associate of Science - Computer Information Technology Systems
Southwest University At El Paso
El Paso, TX12.2023
Associate of Applied Science - Information System And Security
Western Technical College
El Paso, TX04.2010
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
El Paso, TX12.1999
Skills
- Hardware Installations
- Document Review
- Task Prioritization
- Project Coordination
- Advanced Computer Proficiency
- Device Configuration
- Document Management
- Problem-Solving Skills
- Excellent Interpersonal Skills
- IT Troubleshooting
- Technical Support
- End-User Support
- Software Updates
Accomplishments
- Achieved the complete upgrade agency Devices from Windows XP to Windows 7 through effectively helping with the Development of Windows 2008 Deployment and Update Servers.
- Achieved Cost Reduction by introducing Microsoft Office 365 for Administrative tasks.
- Collaborated with team of 5 in the development of teleworker equipment during Covid-19 Pandemic.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
CompTIA A+, Network+, (2009) Security+(2010)
(Expected in 2024) Cloud Essentials+, Cloud+, Security+, Cybersecurity Analyst (CySA+)
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Certified Enterprise Desktop Support Technician
Windows 7 (MCITP)
Microsoft Certified Enterprise Desktop Administrator Windows 7 (MCITP)
Microsoft Certified Solutions Associate Windows 7 (MCSA)
Microsoft Certified Solutions Associate Windows 8 (MCSA)
Timeline
Information Technology Specialist
International Boundary & Water Commission
12.2010 - 11.2023
92G Food Service Specialist
US Army
11.2004 - 11.2007
Associate of Science - Computer Information Technology Systems
Southwest University At El Paso
Associate of Applied Science - Information System And Security
Western Technical College
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
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