Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Espinoza

Tucson,AZ

Summary

  • Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient, empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
  • Skilled in store protection with expertise in loss prevention strategies, security protocols, and customer service. Proven ability to manage challenging situations calmly and effectively while maintaining high levels of professionalism. Strong team player with skills that include problem-solving, communication, and quick decision-making abilities. Successfully ensured safety and minimized losses in previous roles by implementing effective security procedures.

Overview

9
9
years of professional experience

Work History

Store Protection Specialist

Ross Dress for Less
Tucson, AZ
12.2024 - Current
  • Increased employee vigilance by providing ongoing education on loss prevention techniques, and the importance of adhering to security protocols.
  • Maintained detailed records of all security-related activities, ensuring accurate documentation for reporting purposes, and future reference.
  • Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
  • Reduced instances of theft by implementing effective loss prevention strategies, and training staff on awareness measures.
  • Trained new Store Protection Specialists on company policies, procedures, and best practices for maintaining a secure retail environment.

Sales Associate

Aquakleen Products
Tucson, AZ
02.2019 - 11.2024
  • I was a sales representative; I made sure to find new clients, analyze their tap water, and provide them with information that came through the government (EPA).
  • I would help these clients find the best solution to their water problems, recommending them to a water treatment system.
  • Also, I was in charge of training the new associates. Teaching them the sales basics, how to find clients, knowledge of the product, how to test the tap water, and finally, how to sell the product.

Sales Associate

Optimus Solar
Phoenix, AZ
03.2018 - 01.2019
  • I was tasked with analyzing the customers' total wattage usage and finding the best plan that would fit the customers' needs. After that, I would recommend them a solar panel equipment.
  • I was also tasked with starting a call center to make appointments for the rest of the sales associates. I made sure to create a script to call customers. I was in charge of hiring new associates for the call center, and I made sure to train them to make appointments.

Customer Service Representative

Teleperformance
Hermosillo, Sonora
03.2016 - 09.2017
  • I was in charge of answering phone calls from DirecTV representatives to verify customers' orders. I made sure to explain all the terms and conditions to the customer in a way they would understand, or I would help them with recommendations on products/services that would best fit their needs.
  • On certain occasions, I would also sell customers new DirecTV equipment, sell them channel packages, or help them turn their service on or off.
  • I would also make sure to train the new associates on how to deal with customers, and verify their information.

Education

High School Diploma -

UVM
Hermosillo, Sonora, Mexico
05-2017

Skills

  • Loss prevention strategies
  • Detail-oriented
  • Personnel surveillance
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Goal setting
  • Relationship building
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal-oriented
  • Exceptional customer service
  • Flexible schedule
  • Client service
  • Sales expertise
  • Store opening and closing
  • Product sales

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Store Protection Specialist

Ross Dress for Less
12.2024 - Current

Sales Associate

Aquakleen Products
02.2019 - 11.2024

Sales Associate

Optimus Solar
03.2018 - 01.2019

Customer Service Representative

Teleperformance
03.2016 - 09.2017

High School Diploma -

UVM

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Christopher Espinoza