CHRISTOPHER ETTERE

• Implementation of new accounts from testing the new system to configuring to clients' needs
• Trained new clients on the functionality of the software
• Analyzed best practices for each individual account to maximize their success
• Gather requirements for new work
• Projects that the client wanted/needed.

• Effectively communicated with all facets of management working with CEO's, IT Directors and Govt personnel, both verbally and in writing
• Created SOW's, RFPS, and other sales budget and contract documentation
• Expert proficiency with Hubspot CRM and successfully managed a 2M pipeline and met sales quota each year which included initial presentation, statement of work preparation and delivery, budgeting, contracting and closing
• Created and managed sales projects that included software, hosting, professional services
• Built new executive relationships through referrals and building FAMCare networks
• Assisted sales team as Sr
• Sales Engineer and prepared and delivered custom demonstrations focused on client needs
• 13 years' experience working with nonprofits, government and health and human services industries
• Configured several of the company's software systems on demand to help present both high level and detailed options for different client focus areas in human services
• Customer Success, Reporting and Analysis, Customer Advocacy, Churn Prevention, Problem Resolution, Customer Relationship Management.

• Proficient in basic HTML, SQL and Java
• Gather change document requests from customer
• Trained in company's propriety development engine VISIONS SERVER Foundation
• Instrumental in programming level one updates to company's flagship software, FAMCare Rapid Case Management Software
• Created project plan and timeline for development.

• Assistant Store Director responsible for all store operations
• Held key responsibility in this specialty retail establishment for all trackable metrics
• Maintained all aspects of budget including payroll, supplies and shrink
• Human Resources in charge of all training, development and associate performance
• Managed and implemented all aspects of inventory.

• Executive Manager dedicated to Guest satisfaction while increasing overall sales
• Trained various Department Managers for key roles
• Coached store team from worst in the district up to number two on key measured areas
• Assisted in maintaining proper payroll allocations
• Regularly participated in district wide assessments to fix opportunities at various locations.

• Managed comprehensive technical services department supporting over 1000 companies in the New York Metropolitan area
• Supported network design and installation for small to medium sized networks
• Developed strong connections with important clients and decision makers, ensuring exceptional customer satisfaction
• Successfully retained all accounts in my portfolio
• Provided valuable insights on the latest hardware and software solutions, assisting major clients in their decision-making process.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Managed bakery staff of over 150 employees and personally supervised and created “high-end” specialty cakes and desserts for retail bakery, and numerous New York City, restaurants and special events.

• Key member of a premier pastry team serving three restaurants, catering and room service for a four star major new York hotel
• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
• Oversaw purchasing, storage, and use of kitchen supplies.

• Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
• Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
• Worked all aspects of the kitchen including grill, saucier, garde mangier and patisserie
• Assisted in inventory analysis and ordering of key supplies
• Responsible for creation of daily specialty desserts