Christopher Everett
Hagerstown,MD
Summary
Talented individual with demonstrated success in coordinating and managing transport goods. Skilled in using transportation management systems and logistics software with strong knowledge of customs regulations and compliance requirements. Team-oriented and committed to improving efficiency.
Overview
19
19
years of professional experience
Work History
Terminal Manager
Aero Global Logistics
06.2023 - Current
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Fielded customer complaints and comments and rectified issues.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Hired, trained and educated new drivers to improve company performance and efficiency.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Monitored employee and driver performance and productivity.
- Boosted accuracy in outbound and inbound operation 95-98% by initiating quality control processes on incoming and outgoing freight.
- Handled customer complaints and revised process to improve service, boosting customer service score 95-98%.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
Senior Delivery Leader
Medly Pharmacy
08.2021 - 09.2022
- Collaborate with recruitment department to hire drivers and employees.
- Monitor routing and dispatching of deliveries.
- Oversee delivery coordination and routing strategies.
- Manage team performance and develop a strong core with the delivery department.
- Maintain compliance with in the delivery department.
Operations Manager
Lasership
01.2019 - 05.2021
- In charge of manipulation of routes
- Oversee route planning
- Participates in customer interaction involving walk throughs to new buildings.
- Research and reconcile cargo loss and POD disputes.
- Handle driver retention.
- Kept compliant with DOT regulations.
General Manager
Lasership
09.2013 - 01.2019
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Dispatcher/ Supervisor
Prestige Delivery Systems
06.2009 - 09.2013
- Supervise 13-25 route contract drivers along with 6 employees, warehouse workers and office staff
- Coordinated multiple packages according to route destinations and volume to insure timely delivery
- Maintained inventory of product and operated forklift to retrieve product from warehouse inventory
- Dispatched in range, packages different route than planned, packages processed per hour, and datavalidation
- Coordinated these efforts and answered any work-related inquiries
- Take necessary action to account for damaged products
- Planned and implemented safety and security procedures on products being transported via
- Prestigeguidelines
- Assumed Branch Managerial duties as necessary.
Intern
D.M. Bowman
04.2007 - 07.2007
- Worked alongside Human Resources Development and learned many aspects of a corporate office
- Prepared spreadsheets for business presentations.
- Utilized document management and storage.
Service Manager/Lead Package Handler
Fed Ex Ground
07.2005 - 10.2006
- Certified Trainer responsible for educating and monitoring new employee performance ensuring properloading and lifting techniques
- Problem solving in a fast-paced environment regarding production level
- Supervised 10-12 employees and monitored actual performance data and gather information forreporting
- Complied with all applicable laws/regulations, as well as company policies/procedures.
Education
Associate - Business Administration
Kaplen uni
Hagerstown, MDSkills
- Payroll
- Time management
- Project scheduling
- Customer service
- Document Management
- Warehouse Management
- Inventory Control
- Data Entry
- Critical Thinking
- Written Communication
- Interpersonal Communication
- MS Office
Timeline
Terminal Manager
Aero Global Logistics
06.2023 - Current
Senior Delivery Leader
Medly Pharmacy
08.2021 - 09.2022
Operations Manager
Lasership
01.2019 - 05.2021
General Manager
Lasership
09.2013 - 01.2019
Dispatcher/ Supervisor
Prestige Delivery Systems
06.2009 - 09.2013
Intern
D.M. Bowman
04.2007 - 07.2007
Service Manager/Lead Package Handler
Fed Ex Ground
07.2005 - 10.2006
Associate - Business Administration
Kaplen uni
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