Chris Terry

Work History

Senior Fraud Specialist

FIS

01.2024 - Current

Adapted Python for enhanced data analysis, complementing existing Power BI expertise.
Created a rule auditing platform to track and analyze the performance of updated fraud detection rules.
Developed a real-time alert system, enabling faster responses and improved fraud detection processes.
Designed a 90-day rule check system to evaluate key metrics such as false positive rates, fraud captured, and genuine transactions affected.
Enhanced data-driven decision-making and operational efficiency through innovative systems and continuous improvement strategies.

Business Process Analyst

FIS

03.2022 - 01.2024

Developing and implementing insightful intelligence dashboards tailored to various stakeholders, including Executives, Operational staff, and Analysts, supporting the Financial Crimes team in fraud prevention and recovery cases
Tracking operational performance, KPIs, and best practice metrics, producing regular and ad-hoc reports and dashboards for management to action
Conducting independent analyses and assessments to address strategic issues, and providing insights and recommendations based on data analyses
Creating and managing integrations using Microsoft tools (Power BI, Power Automate, Teams) to aid analysts in their investigations, thereby facilitating more effective handling of calls and improving customer service
Serving as a trusted advisor to different Working groups, negotiating and influencing to achieve business objectives, and working in collaboration with internal and external stakeholders on strategic initiatives
Selected as a candidate for the FIS GSS Leadership Program, demonstrating commitment to growth and leadership
Pioneered an initiative to identify and address a new type of fraud scheme, bolstering analysts' capabilities in early detection, comprehensive investigation, and effective resolution
This strategic leadership significantly enhanced team's readiness and adaptability in the face of evolving financial security threat
Spearheaded the adoption of Microsoft's Power Platform within the team, acquiring proficiency as the first user and subsequently mentoring colleagues to enhance their understanding and utilization of the platform, thereby strengthening collective ability to tackle financial security challenges

Financial Crimes Analyst

FIS

08.2021 - 03.2022

Fraud Detection and Prevention: Regularly monitor transaction data to identify and investigate suspicious activities that could indicate potential fraud
Implement preventive measures to mitigate the risk of financial crime in payment processing operations
Regulatory Compliance: Ensure that all financial transactions and operations comply with local, national, and international anti-fraud and anti-money laundering (AML) regulations
Maintain up-to-date knowledge of these regulations and apply them effectively in daily tasks
Reporting and Documentation: Create detailed reports on findings from fraud investigations, including the nature of the fraud, parties involved, and steps taken to resolve the issue
Maintain clear and accurate records of all transactions and investigations to ensure transparency and to support future audits
Stakeholder Collaboration: Collaborate with internal teams and external stakeholders, such as law enforcement and regulatory agencies, to address cases of financial crime
Provide insights and recommendations to enhance the company's fraud detection and prevention strategies
Successfully identified fraudulent activities amounting to over $500 million, demonstrating a keen eye for detail and strong analytical skills in financial crime detection
Developed an innovative notification system that reduced financial risk exposure by over $3 million, by promptly alerting on unauthorized access by bad actors to merchant accounts
Created a multifaceted Analytics Dashboard for various fraud schemes, contributing to the identification of patterns and trends in malicious activities, thereby enhancing proactive measures against financial crime.
Collaborated with diverse business lines to establish an alerting mechanism driven by phone number analytics, augmenting fraud detection capabilities and ensuring swift response to potential threats

Physical Security Operator

FIS

01.2020 - 08.2021

Established a security baseline for monthly door testing
Developed a new procedure for Panic Button response
Established Key Management System
Identity and Access Management
Provides physical security of facilities using automated security systems and employee
Monitors and reacts to security and life safety alarms while dispatching security officers
Maintains documentation of facilities Data Centers
Operates surveillance or security systems and provides access to surveillance records for law enforcement agencies

Physical Security Specialist / Captain

Baptist Health

06.2016 - 01.2020

Leader of the year 2016
Developed security plan for opening of new facilities
Developed policies for officers at new facility
Configures CCTV(ExacqVision), Access Control (CCure 9000), and Panic Button system for new facility
Supplied training to employees about active shooter, bomb threats, and other emergency procedures
Maintained Cybersecurity awareness among officers

Lieutenant

Baptist Health

03.2016 - 06.2016

Assisted Locksmith in creating a key management system
Supply leadership to subordinates in the absence of the Shift Leader so that all department Security/Supplies scheduling coordination in order that their duty area is properly staffed
To Provide training to employee in order that they may carry out their job following policy and procedure
Helps in maintenance of safety, internal /external disasters that might occur on BH properties
Always supplies regular security functions and works in a regular security post when not acting in a supervisory ability

Security Officer

Baptist Health

06.2013 - 03.2016

Developed a procedure manual for Security Operation Center
To ensure all departmental security/safety objectives are maintained and fulfilled by providing the appropriate loss prevention program for patients, visitors, employees, and Baptist Health properties
Control traffic, perform requested services, aid in the maintenance of safety, fires, and disasters

Summary

Overview

Work History

Senior Fraud Specialist

Business Process Analyst

Financial Crimes Analyst

Physical Security Operator

Physical Security Specialist / Captain

Lieutenant

Security Officer

Education

Master of Science - Data Science

MBA -

Bachelor of Science - BS - Cybersecurity

Associate of Science - AS - Technology and Engineering

Skills

Timeline

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