Christopher Fanner
cedar hill,TX
Summary
Customer success and business development professional with 10+ years in sales, account management, and client support. Experienced in both B2B and B2C roles, helping small businesses and large accounts with telecom, CRM, and digital solutions. Known for building long-term customer relationships, exceeding sales goals, and making complex technology easy to understand. Strong communicator who works well across teams and with clients at every level.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Account Manager
ITC Solutions
08.2023 - 06.2025
- - Managed a portfolio of small and mid-sized business accounts, offering AT&T; wireless and internet services.
- - Built lasting client relationships that led to measurable operational improvements.
- - Used CRM tools to manage pipelines, track leads, and log customer interactions.
- - Beat monthly sales quotas by 25–35% through smart upselling and bundling.
- - Partnered with internal teams to resolve issues quickly and deliver smooth service.
Canvasser Supervisor / Account Liaison
Field Works
03.2020 - 08.2023
- - Recruited, trained, and led outreach teams of 50+ representatives.
- - Developed outreach strategies that secured new partnerships and hit campaign targets.
- - Used clear communication to generate and nurture business leads.
- - Monitored performance and gave feedback to improve results.
Customer Outreach & CRM Specialist
MDLinx (M3 Company)
01.2019 - 01.2020
- - Reached out to healthcare professionals to promote digital tools and research surveys.
- - Used Salesforce to track activity and keep lead pipelines organized.
- - Helped recruit participants for healthcare market research studies.
- - Worked with marketing and product teams to align outreach with business goals.
- - Achieved high response and conversion rates through personalized follow-up.
Customer Service & Sales Representative
AT&T
03.2012 - 12.2018
- - Supported customers with billing, device troubleshooting, and wireless plans.
- - Ranked in the top 10% for customer satisfaction year over year.
- - Educated customers on new products and promotions, boosting retention.
- - Helped onboard and mentor new hires, improving training outcomes.
Education
Master's in Film -
MediaTech Institute
Dallas, TX05.2024
Bachelor's - Mass Communications
University of North Texas
Denton, TX01.2010
Skills
- Customer Service & Support
- Sales & Business Development
- Recruiting & Training New Staff
- Account Management & Client Retention
- CRM Tools: Salesforce, HubSpot, Microsoft Dynamics, Zendesk
- Negotiation, Upselling & KPI Tracking
- Technical Support & Troubleshooting
- Written & Verbal Communication
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Certification
- AT&T; Sales & Product Training
- CRM Certifications (Salesforce, HubSpot, Microsoft Dynamics)
- AED Certified
- Armed Security License | Guard Card
Languages
English
Professional Working
Timeline
Business Account Manager
ITC Solutions
08.2023 - 06.2025
Canvasser Supervisor / Account Liaison
Field Works
03.2020 - 08.2023
Customer Outreach & CRM Specialist
MDLinx (M3 Company)
01.2019 - 01.2020
Customer Service & Sales Representative
AT&T
03.2012 - 12.2018
Bachelor's - Mass Communications
University of North Texas
Master's in Film -
MediaTech Institute