Christopher Fannon
Billings,MT
Summary
Dedicated and seasoned professional with over 20 years of excellence in the food service industry. Possesses a deep and comprehensive knowledge of food and wine, honed through years of hands-on experience and continuous learning. Proven track record of delivering exceptional service and exceeding customer expectations.
As a seasoned soccer coach, I possess the leadership skills and emotional intelligence necessary to effectively manage a restaurant staff and cultivate a positive working environment. I understand the importance of clear communication, motivation, and teamwork in achieving goals, both on the field and in a restaurant setting. My experience in coaching has equipped me with the ability to handle diverse personalities, manage emotions, and foster a supportive atmosphere where team members can thrive and deliver exceptional service.
Overview
7
7
years of professional experience
Work History
Restaurant Bar Manager
The Firebrand Hotel - Averill Hospitality
11.2016 - 02.2018
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
Assistant Bar Manager
The Crush Wine Bar
01.2015 - 10.2016
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
Bar Manager
Coopers Eatery & Drinkery
04.2014 - 12.2014
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed unique events and special promotions to drive sales.
Bartender Shift Manager
The Red Room Martini Lounge
09.2010 - 09.2012
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Collaborated closely with a certified sommelier to expand my expertise in oenology and refine my understanding of wine characteristics, tasting techniques, and food pairings.
Education
North Idaho College
Coeur D'Alene, ID06.2006
High School Diploma -
Billings West High School
Billings, MT06.2003
Skills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Staff Scheduling
- POS system knowledge
- Customer Engagement
- Health Code Compliance
- Wine pairing
- Food Service Background
- Adaptable and calm in fast paced environments
Timeline
Restaurant Bar Manager
The Firebrand Hotel - Averill Hospitality
11.2016 - 02.2018
Assistant Bar Manager
The Crush Wine Bar
01.2015 - 10.2016
Bar Manager
Coopers Eatery & Drinkery
04.2014 - 12.2014
Bartender Shift Manager
The Red Room Martini Lounge
09.2010 - 09.2012
North Idaho College
High School Diploma -
Billings West High School
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