Results-oriented Brokerage Manager with expertise in customer relations, dispatching, and freight transport. Consistently delivers reliable capacity to customers while meeting target net revenues. Skilled in acquiring new customers and fostering profitable relationships.
Overview
29
29
years of professional experience
Work History
Brokerage Manager
SPARTAN LOGISTICS MANAGMENT
WENTZVILLE, MO
01.2020 - Current
Developed pricing strategies for different types of transactions conducted by the brokerage firm.
Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
Supervised a team of drivers, dispatchers, and customer service representatives.
Coordinated with vendors for timely delivery of goods and services at competitive rates.
Negotiated contracts with carriers for cost-effective shipping solutions.
Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
Negotiated contracts with external vendors and service providers, ensuring favorable terms and quality service.
Monitored and tracked shipments to guarantee on-time arrival at destinations.
Trained new employees on departmental policies and procedures related to logistics management.
FREIGHT AGENT
BENNETT MOTOR EXPRESS
ST LOUIS, MO
06.2016 - 01.2024
Analyzed various transportation methods to determine most cost-effective solution.
Updated customer accounts with information on shipment tracking numbers and estimated arrival times.
Assisted with the scheduling of pickup and delivery services with carriers.
Performed customer service duties such as responding to inquiries, providing quotes, taking orders, and resolving complaints.
Ensured compliance with safety regulations while handling hazardous materials.
Negotiated rates with carriers to obtain the lowest possible costs.
Monitored shipment progress and tracked delivery status.
Coordinated with customers, vendors, carriers, and other personnel to ensure timely deliveries.
Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
Estimated freight and postal rates to track shipment costs and weights.
Analyzed daily freight volumes and allocated resources accordingly.
Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
Ensured compliance with Federal Motor Carrier Safety Regulations.
Monitored drivers' progress and updated customers on their shipment status.
Owner
BLI Transportation
Saint Charles, MO
09.1995 - 11.2015
Provided direction and guidance to employees.
Created marketing campaigns to attract new customers.
Maintained relationships with existing clients by providing superior customer service.
Developed policies and procedures for the organization.
Managed daily operations of business, including hiring and training staff.
Identified new opportunities for growth, expansion, and diversification.
Conducted performance reviews for employees on a regular basis.
Executed performance reviews to encourage improved productivity for team members.
Developed and implemented successful sales strategies to meet business goals.
Managed sales presentations to promote product and brand benefits.
Formed and sustained strategic relationships with clients.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Arts - Business Administration And Management
NORTHEAST MISSOURI STATE
Kirksville, MO
06-1989
Skills
Shipment Coordination
Dispatch operations
Contract Management
Load Planning
Transportation Regulations
Transportation management systems
Carrier Negotiations
Transportation Management
Logistics Management
Shipping and receiving operations
Operational management
Procurement Management
Logistics Analysis
Timeline
Brokerage Manager
SPARTAN LOGISTICS MANAGMENT
01.2020 - Current
FREIGHT AGENT
BENNETT MOTOR EXPRESS
06.2016 - 01.2024
Owner
BLI Transportation
09.1995 - 11.2015
Bachelor of Arts - Business Administration And Management
NORTHEAST MISSOURI STATE
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