Christopher Felix

Barbershop Manager

CLASSIC CUTZ_ELITE BARBERSTUDIO LLC

06.2022 - Current

Maintained a clean, organized, and welcoming environment to attract new clients and retain loyal customers.
Trained staff on proper barbering techniques, resulting in consistent service quality across all employees.
Managed daily operations for a smooth barbershop experience and enhanced client retention.
Implemented marketing strategies to promote the barbershop''s services and increase foot traffic.
Optimized appointment bookings through effective time management which resulted in reduced wait times for clients.
Addressed customer complaints promptly, resolving issues effectively to maintain high levels of customer satisfaction.
Enforced health and safety protocols to ensure compliance with industry regulations and maintain an accident-free workplace.
Oversaw financial management tasks such as budget creation, expense tracking, and cash flow monitoring for optimal business performance.
Participated in community outreach events to establish the barbershop as a local business leader and increase brand awareness.
Developed strong relationships with local businesses, partnering for cross-promotions and events that boosted clientele base.
Implemented social media campaigns that showcased the barbershop''s workmanship, leading to increased online engagement from potential clients.
Conducted regular performance evaluations for continuous employee improvement, enhancing overall service quality.
Increased customer satisfaction by implementing efficient scheduling and appointment systems.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Styled hair according to customer preferences.
Answered incoming telephone calls and scheduled appointments for clients.
Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
Consulted with clients to assess personal style preferences and unique needs.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Consistently received positive performance reviews from guests.
Resolved guest complaints about service or style.
Counted and documented opening and closing cash amounts daily.
Managed business customer service, responding to requests and concerns promptly.
Monitored inventory and availability of supplies, tools and products to minimize delays.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Managed complex appointment schedule for high-volume client base.
Distributed business cards outside of salon to generate new business.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.