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Christopher Ferland
Territory Manager
Port Saint Lucie,FL
Summary
Initiative-taking and driven professional understanding the importance of integrity, relationships and follow thru. Creative thinker embracing new innovative opportunities to develop grow and manage departments and territories. Bold positive attitude when interacting with people while empathizing with customer needs and concerns to uncover all products that will add value and unsurpassed customer experience. Combining my people skills and technical capabilities provide me an optimistic, winning perspective on life.
Overview
25
25
Years of sales experience
30
30
Years over 200 books on sales & self-improvement
Work History
Territory Manager
Baker Distributing
Stuart , FL
12.2019 - Current
- Displayed a proactive approach while valuing integrity, building relationships, and ensuring follow-through.
- Grew territories product lines by actively seeking and capitalizing on new innovative opportunities.
- Displayed a proactive and empathetic approach when assisting customers, ensuring their needs are understood and delivering exceptional service by suggesting relevant products for an unparalleled customer experience.
- Leveraged my strong people skills and technical capabilities to cultivate an optimistic and winning approach towards life.
- Created and managed travel itineraries for company visits within assigned territory.
- Maintained consistent monthly revenue growth, meeting or exceeding targets.
- Maintained adherence to company policies on pricing, promotions, warranties, and returns.
- Negotiated contracts and built strong business relationships with new clients.
- Conducted cold calls to market services to prospective clients.
- Managed and implemented successful relationship-building strategies to expand client base.
Direct Sales
Xfinity
Fort Pierce, FL
03.2017 - 12.2024
- Provided efficient resolutions for customer complaints.
- Delivered comprehensive product knowledge and addressed inquiries.
- Consistently exceeded productivity benchmarks by leveraging CRM software for efficient customer data management.
- Developed strategies for increasing sales volume within assigned territory.
- Effectively communicated product usage and pricing details to customers.
- Met or exceeded monthly sales targets consistently.
Branch Manager
Truly Nolen
Greenacres, FL
09.2015 - 03.2017
- Identified opportunities for process improvement initiatives within the branch.
- Resolved escalated customer complaints in a timely manner.
- Participated in community events to promote brand awareness.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Conducted regular performance reviews for all employees in the branch.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Organized professional development programs for employees at all levels of the organization.
- Managed staff scheduling, hiring and training processes.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Disciplined employees to encourage compliance with company policies and procedures.
Director Food Service
Jolley's
Saint Albans, FL
05.2009 - 04.2015
- Implemented policies and procedures to maintain compliance with corporate standards.
- Recruited, trained, supervised, evaluated and mentored team members.
- Directed daily operations to ensure compliance with relevant laws and regulations.
- Encouraged open communication channels to facilitate collaboration between teams.
- Negotiated agreements with external partners such as contractors or consultants.
- Streamlined supply chain management, reducing costs and improving efficiency.
- Spearheaded the development and launch of new products or services.
- Ensured compliance with laws and standards through coordination with regulatory bodies.
- Implemented promotional initiatives aimed at fostering the growth of products and services.
Education
123 Credits / Business management focused -
01.2013
Skills
- Lead prospecting
- Pipeline Development
- Brand Promotion
- Product Demonstrations
- Customer Relationship Management
- Team Collaboration and Leadership
- Relationship Building
- Product and Service Sales
- Multitasking and Organization
- Warehouse Management
- Price Structuring
- Revenue Generation
- CRM Tracking
- Consultative Sales
- CRM Software
- Customer Acquisition
- Account Servicing
Experience Highlights
- Customer Relations, Developed solutions through empathic active listening and cultivating trustworthy relationships both internal and external customers, increasing customer base of 30%
- Fostered employee relationships improving employee retention over 200%.
- Driving strong brand and customer loyalty have demonstrated a yearly revenue increase of over 20% in competitive markets.
- Cultivated a positive work environment and implemented thorough follow-up procedures, resulting in improved service quality and a rise in revenue.
- Fostered expertise and built relationships with peers and staff via effective two-way communication and trust. Executed interdepartmental training, resulting in a 15% decrease in service calls and an increase in profits by more than 14%.
- Regularly surpassed sales quotas by as much as 114%, all the while sustaining profit margins that were higher than average.
- Founded a public transportation company, achieving $500,000 in revenue and employing sixty staff, offering both fixed-route and door-to-door services.
- Formulated and executed safety protocols, product strategies, portion control measures, and pricing schemes for forty-four convenience store delicatessens.
Personal Information
Title: Territory Manager
References
References available upon request.
Software
MS Office
Salesforce
Timeline
Territory Manager - Baker Distributing
12.2019 - Current
Direct Sales - Xfinity
03.2017 - 12.2024
Branch Manager - Truly Nolen
09.2015 - 03.2017
Director Food Service - Jolley's
05.2009 - 04.2015
Johnson State Collage - 123 Credits / Business management focused,
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