Christopher Fernandez
New York
Summary
Dynamic supervisor with proven leadership at Starbucks, excelling in problem-solving and strategic planning. Enhanced team productivity through effective coaching and streamlined workflows, achieving significant improvements in customer satisfaction. Skilled in staff management and time management, fostering a high-performance culture while maintaining operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SUPERVISOR
Starbucks
New York
07.2022 - Current
- Utilized robust leadership abilities and adept problem-solving skills to uphold team efficiency and streamline workflows
- Managed customer grievances, effectively resolved issues, and adapted policies to address evolving requirements
- Oversaw workflow processes to enhance employee time management and boost productivity
- Assessed employee performance, providing coaching and training to strengthen areas of improvement
- Formulated and executed customer service policies aimed at elevating satisfaction levels
- Educated staff about the organization's mission and objectives to empower employees in achieving success
BOULANGERIE SUPERVISOR
Le District
New York
01.2019 - 03.2022
- Oversaw a team of 8-15 employees, ensuring consistent adherence to production and service standards
- Tailored effective work schedules to meet team member needs, guaranteeing on-time task completion and shift coverage
- Consistently enforced company manual regulations, ensuring transparent and easily understood expectations
- Trained, developed, mentored, motivated, and guided team members, fostering a high-performance culture and minimizing turnover
- Provided guidance to newly hired employees on equipment operation and safety
- Maintained clean and organized production areas to minimize the risk of violations and prevent work delays
- Interacted warmly and welcomingly with each customer, offering recommendations for beverages and pastries
- Managed inventory levels, monitored stock usage, and initiated supply orders when necessary
CASHIER
AMC Movie Theaters
New York
01.2014 - 01.2018
- Welcomed movie goers as they entered and promptly addressed their needs
- Cultivated customer relationships to promote repeat business
- Skillfully managed the cash register for various payment methods, including cash, checks, and credit cards, with exceptional accuracy
- Adapted to a flexible schedule and took on extra shifts as required to support business operations
- Assisted customers in finalizing their purchases, locating items, and enrolling in reward programs
- Presented additional products and services to customers, contributing to increased revenue
Education
High School Diploma -
East Side Community High School
NY01.2013
Skills
- Problem solving and critical thinking
- Attention to detail
- Strategic planning
- Project management
- Time management
- Team building and leadership
- Verbal communication
- Staff management
- Goal orientation
Languages
SPANISH, Fluent
Certification
NYC Food Safety
Timeline
SUPERVISOR
Starbucks
07.2022 - Current
BOULANGERIE SUPERVISOR
Le District
01.2019 - 03.2022
CASHIER
AMC Movie Theaters
01.2014 - 01.2018
High School Diploma -
East Side Community High School