Christopher Fernett
Sinking Spring,PA
Summary
Results-oriented professional with strong skills in conflict resolution and safety enforcement. Managed high-risk situations effectively, ensuring the well-being of all individuals involved.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
Berks County Jail
Leesport, PA
01.2025 - Current
- Enforced facility rules to maintain safety and order among inmates.
- Conducted routine inspections of inmate areas, ensuring compliance with safety protocols.
- Monitored inmate behavior to prevent disturbances and ensure security within the facility.
- Documented incidents and prepared reports for administrative review and record-keeping.
- Assisted in crisis situations, utilizing de-escalation techniques to manage conflicts effectively.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Owner/Operator
CF Vinyls
Lebanon, PA
01.2024 - 01.2025
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Developed marketing strategies to increase brand visibility and drive sales growth.
- Achieved high-quality vehicle cleaning and disassembly for vinyl application on signs and buildings, resulting in superior finishes.
- Strengthened client relationships by delivering tailored design consultations and effectively managing exceptions.
- Conducted rigorous inspections to guarantee compliance with industry standards, eliminating issues like peeling, wrinkles, or bubbling.
- Successfully balanced multiple projects to meet strict deadlines.
- Streamlined material ordering processes and maintained proactive customer communication, providing daily updates. Improved online engagement through strategic social media and website updates.
Customer Service Representative
Turn5 Inc.
Paoli, PA
03.2020 - 05.2020
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Handle incoming calls, chats, and emails regarding returns, order tracking, and cancellations.
- Use, and continue to develop, knowledge of aftermarket automotive parts to support enthusiast customers.
- Actively resolve customer issues. Accurately process, update, and manage customer requests and orders in company systems.
- Meet specific targets for call quality, efficiency, and availability.
Sales Consultant
Roberts Automall
Downingtown, PA
04.2018 - 03.2020
- Conducted product demonstrations to showcase vehicle features and advantages.
- Engaged with showroom visitors, provided information, and cultivated rapport to assess client requirements.
- Educated customers on vehicle features and performance capabilities to enhance understanding and satisfaction during test drives.
- Guiding customers through financing, credit applications, and closing, including trade-in valuation.
- Utilizing CRM systems to follow up with prospective buyers via phone, email, and text.
- Maintaining up-to-date knowledge on inventory, features, and manufacturer updates.
Front Desk Agent
Courtyard by Marriott
Lenox, MA
06.2017 - 04.2018
- Greet guests in a friendly manner, manage arrivals/departures, and handle special requests or VIP arrangements.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Operate the hotel switchboard, manage bookings, and coordinate with housekeeping regarding room status.
- Process payments, verify credit cards, and balance daily, weekly, or monthly reports.
- Address guest issues efficiently to ensure satisfaction.
- Follow security protocols, manage key control, and assist with emergency procedures.
Front Desk Agent
Best Western Plus Berkshire Hills Inn & Suites
Pittsfield, MA
04.2015 - 04.2018
- Greet guests in a friendly manner, manage arrivals/departures, and handle special requests or VIP arrangements.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Operate the hotel switchboard, manage bookings, and coordinate with housekeeping regarding room status.
- Process payments, verify credit cards, and balance daily, weekly, or monthly reports.
- Address guest issues efficiently to ensure satisfaction.
- Follow security protocols, manage key control, and assist with emergency procedures.
Education
High School Diploma -
Taconic High School
Pittsfield, MASkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Restraint techniques
- Safety
- Weapons training
- Decision-making
Certification
- Berks County Jail Systems Academy Training - 480 Hours
Timeline
Correctional Officer
Berks County Jail
01.2025 - Current
Owner/Operator
CF Vinyls
01.2024 - 01.2025
Customer Service Representative
Turn5 Inc.
03.2020 - 05.2020
Sales Consultant
Roberts Automall
04.2018 - 03.2020
Front Desk Agent
Courtyard by Marriott
06.2017 - 04.2018
Front Desk Agent
Best Western Plus Berkshire Hills Inn & Suites
04.2015 - 04.2018
High School Diploma -
Taconic High School