Christopher Ferrara
Wyckoff,NJ
Summary
Seasoned Manager with 20 plus years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.
Overview
23
23
years of professional experience
Work History
General Store Manager
Golf Galaxy
10.2022 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
Multi Unit Manager
Casa De Montecristo
01.2019 - 10.2022
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
Store Director
Casa De Montecristo
09.2016 - 01.2019
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
Senior General Manager Northeast
Golfsmith International
06.2005 - 09.2016
- Opened and ran two Flagship stores in Manhattan
- Implemented innovative solutions to address complex business challenges, resulting in improved organizational effectiveness.
- Oversaw the successful execution of large-scale projects from inception through completion, ensuring timely delivery within budget constraints.
- Evaluated market trends and competitor activities for informed decision-making on pricing strategies, product development opportunities, and overall business direction.
- Streamlined operational processes for increased efficiency, leading to significant cost savings and improved customer satisfaction.
General Manager
Sports Authority
12.2000 - 06.2005
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Ramapo College of New Jersey
Mahwah, NJSkills
- Team Leadership
- Store operations
- Customer Relations
- Training and mentoring
Timeline
General Store Manager
Golf Galaxy
10.2022 - Current
Multi Unit Manager
Casa De Montecristo
01.2019 - 10.2022
Store Director
Casa De Montecristo
09.2016 - 01.2019
Senior General Manager Northeast
Golfsmith International
06.2005 - 09.2016
General Manager
Sports Authority
12.2000 - 06.2005
Ramapo College of New Jersey
Similar Profiles
John SchrammJohn Schramm
Golf Club Fitter at Golf GalaxyGolf Club Fitter at Golf Galaxy
Casey HoldermanCasey Holderman
Club Fitter at Golf GalaxyClub Fitter at Golf Galaxy
Luke LakesLuke Lakes
Sales Associate at Golf GalaxySales Associate at Golf Galaxy