Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Hi, I’m
Christopher Fetty
Williston,ND
Summary
Overview
13
years of professional experience
Work History
WalmartWilliston, ND
TLE Service Superviser
01.2018 - Current
Job overview
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Monitored team's performance and gave feedback when necessary.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Managed team of 15 employees, overseeing hiring, training, and professional growth of employees
Musket CorporationDore, ND
Supervisor
10.2013 - 11.2017
Job overview
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided supportive link between external customers and internal operations.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Worked with management team to implement proper division of responsibilities.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Identified individual employee's unique work styles and adapted management methods.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Set overall vision and provided team leadership.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Maintained compliance with company policies, objectives and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
EckbladsWilliston, ND
Installer
07.2013 - 10.2013
Job overview
- Utilized knowledge of carpentry and general construction to complete attractive finish work.
- Laid out materials and system components to prepare for installation.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Calculated materials and time needed for each job.
- Operated tools, equipment and machinery according to safety standards.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Thomas PetroleumWilliston, ND
Warehouse Supervisor
09.2010 - 05.2012
Job overview
- Revised and developed procedures to reduce risk and achieve compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Supervised shipping and receiving, distribution, and workplace safety.
- Kept detailed records of inventories and merchandise inventory transactions.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Maintained high levels of accuracy in daily operations.
- Managed merchandise inventory transactions.
- Operated warehouse material handling equipment correctly to move loads.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Supported production workers in meeting goals without compromising safety and compliance.
- Completed daily operations on time and maintained high standards of accuracy.
Education
Lake Braddock SecondaryBurke, VA
High School Diploma
06.1992
University Overview
Skills
- Decision Making
- Staff Development and Training
- Performance Management
- Team Management and Supervision
- Handling Customer Complaints
- Complex Problem Solving
- Regulatory Compliance
- Quality Assurance
- Coaching and Mentoring
- Motivational Leadership
- Multitasking and Prioritization
- Goal Setting
Timeline
TLE Service Superviser
Walmart
01.2018 - Current
Supervisor
Musket Corporation
10.2013 - 11.2017
Installer
Eckblads
07.2013 - 10.2013
Warehouse Supervisor
Thomas Petroleum
09.2010 - 05.2012
Lake Braddock Secondary
High School Diploma
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