Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTOPHER FIEDERER

De Pere,WI

Summary

To continue building the foundation of a strong career, while capitalizing on an opportunity to showcase a diverse skill-set with an established company.

Knowledgeable and dedicated employee. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Senior Customer Service Representative

Schneider
04.2023 - 06.2024
  • Monitor intermodal freight for a wide variety of companies
  • Recommend adjustments as freight volumes fluctuate and issues arise
  • Use a variety of technology to analyze service issues and trends to determine solutions
  • Expected to solicit additional freight through various methods including calls, emails, and trailer tracking reports.
  • Work closely with regional managers to understand market capacity and customer trends.
  • Understand and remain up to date with industry changes and market conditions


  • Personally managed all Intermodal freight for twenty companies including Clorox, Pirelli Tire, Michelin, and United Natural Foods.
  • Recognized company wide as Customer Service Representative of the month February 2024 for achieving a 92% or higher delivery rate for eight consecutive weeks.
  • Managed an Intermodal customer record of deliveries over a two week period in October 2023.
  • Averaged a monthly delivery rate of 25 loads per day for six consecutive months.

Sales Consultant

Nsight Telecommunications
07.2018 - 03.2022
  • Primary work in cell phone & connected device sales
  • Expected to generate new activation opportunities through various sales techniques
  • The ability to sell products face to face in a fast paced environment
  • Expected to utilize various resources to overcome customer objections and negotiate a fair price
  • Able to go above and beyond customer expectations
  • Establish a rapport with a broad client base in order to optimize and expand any future sale opportunities, while also maintaining a line of communication to ensure customer satisfaction
  • Learn and understand complex consumer rate plans, with the ability to fit an account to one specific of their needs
  • Have a vast knowledge of current and previous communications devices, able to convey the pros and cons to a customer based on their understanding
  • Consistently meets quotas based on monthly activations, device protection, & accessory dollars obtained
  • APEX" recognition available for 115% achievement in all categories
  • Expected to make 10-30 proactive/cold calls during traffic downtime to drive sales opportunities
  • Attend regular training courses in order to stay knowledgeable on products
  • Other responsibilities included answering customer questions, checking inventory quantities, opening and closing registers along with standard cashiering, stocking merchandise, and cleaning.


  • Led Bellevue & was top 5 company wide in total box sales in 2020 and 2021.
  • Received "APEX" recognition in 7 different months.
  • Designated "Apple Master" status for the Bellevue location, attended Apple sponsored trainings and
    keynotes to maintain status.
  • Completed Advanced Sales I & II training courses, along with multiple sales-orientated optional training
    sessions.
  • Recognized along with a group of 15 sales consultants at the annual shareholdings meeting of 2020
    for outstanding achievement.
  • Worked with the Training & Development department to implement new bill estimator features to the
    company system.
  • Designated coach to incoming sales consultants, assisting them through early trainings.

Education

Associates in Business Management -

Northeast Wisconsin Technical College
Green Bay, WI
12.2025

High School Diploma -

De Pere High School
De Pere, WI
12.2018

Skills

  • 5 years experience in Sales, Customer Service, and Customer Outreach
  • Strong interpersonal and communication skills
  • Ability to work in a fast-paced environment
  • Effective time management skills
  • Capable of performing in metric driven positions
  • Strong leadership qualities and team oriented attitude
  • Exceptional problem solving skills
  • Ability to convey complex information in a simple manner
  • 5 years experience with Microsoft Office Suite
  • Freight and transportation experience
  • Account Management

Timeline

Senior Customer Service Representative

Schneider
04.2023 - 06.2024

Sales Consultant

Nsight Telecommunications
07.2018 - 03.2022

Associates in Business Management -

Northeast Wisconsin Technical College

High School Diploma -

De Pere High School

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CHRISTOPHER FIEDERER