Christopher Figueroa Serrano

Completed deliveries in a timely manner and guaranteed customers received a positive, memorable experience. Maintained accurate delivery logs and paperwork. I communicated with dispatch to ensure the delivery schedule was followed and updated as needed. Leveraged GPS system and navigation app to determine and follow the most efficient routes. Performed preventative vehicle maintenance checks prior to departure to identify concerns or potential issues.

• Filled out load paperwork and DOT-mandated log books.
• Conducted inspections on vehicles prior to use at beginning of shift each day.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.
• Observed and followed traffic laws and regulations specifically reinforcing public and client safety.
• Inspected load security and checked for damages.
• Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.

Responsible for the maintenance of all floor areas, and for sustaining high standards of cleanliness and sanitation. Remove spots from carpets, perform bonnet and carpet extraction cleaning, dispose of trash and assist with hazardous waste collection. Diagnosing defects, taking devices apart and assembling them back, replacing faulty parts, and instructing customers on how to handle devices correctly.

• Maintained optimal supply levels to meet daily and special cleaning needs.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Supervised supplies in inventory and submitted reorder requests.

Supervised cleaners to carry out their work. Inspected the work area cleaned by cleaners at all accounts. Managed work schedule of cleaners and reallocate work to cover absences. I ensured all cleaning equipment is well maintained and is safe for use. Handled complaints and concerns for all accounts.

Supervised cleaning crew of 5-10 employees and ensured that the work was completed in a timely manner, according to company standards. Trained new hires on proper cleaning procedures and maintained cleanliness of all areas within assigned area. Assisted with inventory control by maintaining records for supplies used and restocking as needed. Maintained safety awareness among staff by conducting monthly meetings and training sessions regarding hazards associated with job duties. Performed other related duties as required or directed such as special projects, etc., during off hours when necessary.

• Established and enforced safety protocols and guidelines for staff.
• Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
• Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
• Trained and mentored new staff on cleaning and safety protocols.
• Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
• Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
• Developed and maintained comprehensive inventory system to track equipment and supplies.
• Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.