CHRISTOPHER FILIPKOWSKI

Install, modify, and repair computer hardware and software.
•        Memory upgrades on workstations
•        Mapping Printers and Network drives to desktop, and laptops
•        Configuring Desktops and laptops
•        Imaging laptops and desktop with Win 10

Provide individualized attention to every customer without any delay. Assist customers to their vehicles with their shopping bags when needed.

Maintains areas at established quality, or above, per departmental policies.
Performs assigned cycle cleaning and/or projects assigned by supervisor.
Demonstrates proper use of equipment at all times so as not to endanger other staff and visitors.  Proper use includes cleaning and maintaining equipment. Demonstrates safe work practices.
Keeps supervisor informed of any deviations from scheduled routine.
Follows established cleaning procedures relating to Infection Control.
Responds to calls regarding assigned area in a timely manner.
Observes Standard Precautions. Uses appropriate personal protective equipment.        
All areas of responsibility are stocked daily with paper goods, soap, chemicals, and reusable goods.
Displays knowledge of, and follows correct procedure for Bed-Tracking system

Gather financial information for consumers
Conduct bank deposits for Salvation Army income
Data entry and client charge input
Prepare spreadsheets and maintain financial information and files
Transfer receipts to DHQ
Assist in the preparation of various financial reports as assigned
Provide back-‐up coverage for Front/South desk as needed
Operate office machines such as computer, copier, fax machine, time clock and calculator
Collect fees, post payments, and create receipts collected by DHQ, Data Entry

Greet Customers, cash handling, help customer find items in the store, process customers’ orders in a timely manner.
Used UPC system for Checking out customers.

Returns desk

Build Master image for WINXP to Windows 7.
Performed hardware and software support and installation.
Performed troubleshooting of computer systems and related equipment
Performed software and mechanical upgrades. Knowledgeable in computer software, hardware and procedures.
Diagnosed application errors and network connectivity problems.  Install various programs to the systems.  Setup computers.  
Used Daimware to remote login to fix and install software to computers.

Entered tickets in Mercury and Solved Ticket Issues
Performed Data Entry of Merging documents
Set up user profiles in Dynamics, Security roles

Related Skills:  Support, Problem Solving/Out Bound Calls/Collecting Lost revenue for Telecommunications Companies/ Profit Maximization

• Relationship Management, Sales / Marketing, Customer Service / Support, Problem Solving, Profit Maximization, Reporting, B2B Sales, Operations Management Charged with guiding rental car branch operations and services, including sales / marketing, customer billing, and quality assurance.
• Ensure sustained compliance with company's standards and requirements.
• Facilitate fulfillment of branch's business plan, providing support to Branch Manager.
• Monitor condition of automobiles to minimize problems and issues with customers.
• Optimized profit margins by effectively upselling customers to more expensive automobile rentals and services, as well as promoting ancillary products.
• Expanded customer-base by cultivating wealth of referrals from variety of sources, including body shops, automobile dealerships, and automobile repair stores.
• Contributed at branch-level to company's efforts to improve business operations, customer service, and sales levels by participating in Hertz Improvement Process.
• Strengthened sale.

• User Technical Support, Customer Service, Troubleshooting, Staff Training, Tracking / Reporting, Call Center Operations, Needs Assessment, Sales Strategies Responded to customer's technical inquiries related to Macintosh computer and Iphone equipment, including software applications, hard drives, and unresponsive programs.
• Informed customers of optimal solutions by documenting repair strategies and recommending product and service plans.
• Strengthened call center operations by ensuring complete telephone coverage and triaging calls based on difficulty and priority.
• Championed provision of customer support by researching and resolving technical issues, and utilizing sales strategies to recommend other Apple products and services.
• Enhanced call center efficiency by tracking workload rates and trends, staff response times, and quality of technical support.
• Demonstrated impressive technical expertise and interpersonal skills by providing concise instructions to customers and training / problem solving support.

Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Maintained composure and patience in face of difficult customer situations.Processed an average of [] inbound and outbound technical support calls.Helped customers track and ship packages, responding to an average of 40 calls per day. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Referred difficult issues to upper management while maintaining positive rapport with customer.Informed customers about issue resolution progress.Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.

• manager for both individual consumer level accounts and corporate level business accounts. As the representative for business accounts, I aided clients in the configuration of windows and palm based PDA phones. I consistently exceeded monthly quotes and contributed to our stores national high scores in customer service. I facilitated out of store events to prospect future business and national volume program accounts.Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Improved accuracy of customer account information by requesting updates during support call conversations.Reviewed invoices with customers, resolving issues.Strengthened knowledge of business and corporate accounts by cross-training with other staff. Effectively handled between 50 and 80 support calls daily, gaining expertise in Windows-based program to access existing data products and services in troubleshooting issues. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Referred difficult issues to upper management while maintaining positive rapport with customer.Informed customers about issue resolution progress.Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.

• Financial Products / Services, Customer Satisfaction, Staff Training / Coaching, Call Center Experience, Problem Resolution, Sales, Team Support Held accountable for increasing clients' understanding of financial accounts, such as checking and savings accounts and lines of credit, and recommending additional services based on identified needs.
• Resolved customers' concerns and issues by telephone or in-person.
• Trained new staff and cross-trained with other staff to provide support for business and corporate accounts.
• Enhanced team capabilities by providing training and coaching on new products and optimal customer relations approaches, tracking progress in reaching sales goals.
• Achieved highest Gallup scores for all call centers in 2005, optimizing operations by developing standardized presentation used by different centers.
• Highlighted cultural diversity as important achievement at Jacksonville call center by creating diversity team.
• Provided coaching and mentoring for team of 20 to 27 staff at call c.