Christopher Fillippi
Winthrop,Mass
Summary
Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
27
27
years of professional experience
Work History
Founder
FlipTek Systems
08.1997 - Current
Senior IT Director
FlipTek Systems
08.1997 - Current
- Oversees IT operations and Project Management
- Setting project goals and coming up with plans to meet those goals
- Maintaining project timeframes, budgeting estimates and status reports
- Managing resources for projects, such as computer equipment and employees
- Coordinating project team members and developing schedules and individual responsibilities
- Implementing IT strategies that deliver projects on schedule and within budget
- Using project management tools to track project performance and schedule adherence
- Conducting risk assessments for projects
- Organizing meetings to discuss project goals and progress
- Leads team of IT staff
- Designs and implements IT strategies and infrastructure
- Experience with Ticketing Systems (ServiceNow, Jira, AutoTask, Remedy, etc.)
- Identifies and eliminates security risks
- Deployed Citrix XenApp/XenDesktop 7.6 for 8,000+ users and 500 applications based on 5000+ VMware servers based on ESXI5.5
- Installed and maintained VMware esx5 servers
- Build VMware virtual machines to meet the specifications of users
- Responsible for P2V’s conversions (VMware v5) and V2V conversions (v4.1 to v5) migrated host and data stores of more than 1500 Virtual Machines and more than 1000 VMs tools/hardware upgrades
- Analyzes business requirements for IT needs and systems
- Works to increase user satisfaction
- Comfortable with infrastructure of Active Director utilizing standard practices strategies and protocols
- Evaluates IT operations with regard to established goals
- Communicates within the IT team and across departments as needed
- Assesses need for new equipment and software
- Prepares progress and budget reports for upper management
- Hires new members of IT staff
- Builds and maintains relationships with outside vendors
- Manages company help desk
- Contributes to team effort by accomplishing related results as needed.
Senior Traffic Network engineer
TrafInfo
11.2022 - 04.2024
- As the Senior Traffic Network engineer, my responsibilities are primarily to review operations of traffic field devices and troubleshoot incidents using software tools and vendor-provided procedures, coordinate and provide as-needed guidance to field maintenance personnel to diagnose isolate and troubleshoot traffic devices; coordinate with vendors on troubleshooting procedures, patching and change management such as end-of-life determination, warranty, firmware updates and security patches
- Document and log change management activities; participate in developing Standard Operating Procedures (SOPs) for monitoring and management of traffic devices; provide as-needed training of SOPs for monitoring and management of traffic devices to other technicians; coordinate with other team members to improve monitoring and management processes, and planning for deployment of new traffic devices
- Manage team of 23 Level 2 and 3 Tier network engineers.
IT Project Manager Consultant
Mullen Lowe
03.2021 - 11.2022
- As the IT Manager, I provided oversight of the IT Department, which provides first, second, and third level support to over 2,500 users across 230+ sites
- The IT Manager applies a solid technical background combined with customer service experience in leading and implementing department initiatives
- This individual is also responsible for exercising overall management of multiple support tiers, IT purchasing and Vendor relations
- Key Responsibilities: Responsible for ensuring that users are provided with excellent, efficient, and timely support during normal business hours as well as after hours on-call rotation
- Exercises overall supervision of complex help desk functions and may provide all tier help desk support as needed
- Provides appropriate resolution for escalated issues
- Provides oversight of 24/7 on-call support ensuring constant coverage and timely response
- Implement methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships
- Selects appropriate technology and other resources to maximize Help Desk effectiveness and efficiency
- Cisco switching and troubleshooting
- HP Procurve Switching and troubleshooting
- AP Installation and troubleshooting
- Analyze Help Desk performance and department statistical trends through various statistical and reporting methods
- Applies information to propose and implement process and department improvements
- Manages and approves all IT department purchases, including all cell phone bills
- Maintain and Engineer VMWARE infrastructure
- Veeam Backup
- Maintains multiple vendor relationships, including contract review
- Provides executive level IT support and assistance as needed
- Assist with setting up of new clinic infrastructure, network, computers etc
- Other tasks, duties and projects as assigned
- Coordinate and lead special IT projects and initiatives in support of Department objectives
- Define and manage hardware software and licensing technology
- Identify and establish best practices through the entire technical support process
- Applies high level of experience and appropriate judgment to troubleshoot problems and makes decisions relative to supporting Help Desk responsibilities
- Ensures that effective Help Desk representation is in place for coordination of work processes and projects with other departments
- Identifies opportunities to create efficiencies and add value to the Help Desk team
- Assists in documenting IT processes and provides recommendations to improve and streamline where necessary.
Operations Manager Project Manager
Single digits
08.2020 - 03.2021
- Responsible for User experience optimization, RF and Network optimization, On-site support, and issue resolution
- Drive organic sales growth by deepening client relationships and building trust through consistent quality service, responsiveness, and successful issue resolution
- Responsible for managing and maintaining three distinct senior engineering teams: Break Fix Team, which handled all projects below $125k; Conference Team, which handled events for over 3000 properties; Level III Team which investigated hardware and software issues, driving network and client tickets
- AP and Switch and Network installation and troubleshooting of multiple Hospitality sites.
IT Operations Service Delivery and Project Manager
Cognizant
07.2018 - 06.2020
- Maintain and prepare all paperwork for various activities and provide performance backup to retrieve data in case of emergency
- Participate and manage all communication IS technical direction and initiatives
- Monitor all communication for each customer to assess operations within a timeframe
- Administer and provide upgrades to systems and escalate issues
- Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas
- Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery
- Analyze all continuous up gradation process through various proactive self-initiated projects and ensure efficiency
- Manage a group of 28 IT Professionals
- Provide IT Support for over 2500 employees
- Manage and support the organization's computer operations, systems, and programming, desktop support, network administration, user services, and data center
- Responsible for all operational work including Windows Server Version 2012-2016 or higher and Windows Desktop Version 7 or higher administration and troubleshooting.
FlipTek Systems Consultant
Extreme Networks
01.2018 - 07.2018
- Manage and support the organization's computer operations, systems, and programming, desktop support, network administration, user services, and data center
- Responsible for all operational work including Windows Server Version 2012-2016 or higher and Windows Desktop Version 7 or higher administration and troubleshooting
- Manage a Hyper V
- Manage a Microsoft Exchange /Office 365
- Cisco managed switching
- Support third party applications and services
- Participate in the development and implementation of strategies for an upgrade, expansion, disaster recovery planning, continuous improvement, and preventive maintenance of all IT systems
- Support disaster recovery plans and manage backup, archiving and security systems
- Responsible for the introduction of new systems and hardware/software rollouts
- Ensure that company assets are tracked and maintained responsibly
- Providing detailed audits of returned off lease gear in a timely fashion, including analyzing, diagnosing, and troubleshooting a wide variety of IT hardware returned to MLBF from time to time
- Completing assigned projects and support requests while accurately recording time and activities
- Performs system and server administration, monitoring, installations, upgrades, and maintenance
- Provides primary onsite support of Windows based systems and assisted support for non-Windows platforms when required
- Manage multiple Sites and their ISSI Application
- Support Administer Cisco Prime and Office Manager and Phones
- Analyzes and maintains optimal system performance and resource utilization
- This includes diagnosing problems and coordinating resolutions with vendor service organizations, making recommendations for system requirements, and developing or utilizing tools, utilities, or scripts to automate routine tasks and streamline processes
- Provides user support, using standard tools and processes
- Meets response and service levels as determined by established processes
- Help troubleshoot medium to complex systems related problems
- Provides a high level of technical assistance and consulting to users, including high-level problem analysis and resolution, research, configuration and setup issues for the operating system, applications, internal and third-party development products, etc
- Ensures standards compliance and quality assurance, following all established procedures for installation and configuration
- Recommends hardware and software configuration changes to improve group processes
- Plans, documents, and leads complex technical projects, and completes project tasks
- Performs detailed problem analysis and research, product and method evaluations, conversion planning and implementation, and organizes and coordinates rollout activities
- Works with hardware vendors to provide corrective and preventive hardware maintenance
- Help troubleshoot medium to complex systems and Network related problems
- Maintains effective communications on technical issues and configuration usage with customers, system engineers, and management
- Writes user and system administration documentation
- Trains staff in Cybersecurity and best practices
- Train Staff in processes and new technology
- Maintains/expands technical knowledge of system administration and engineering through self-study and structured courses.
Education
Bachelors in MIS -
Northeastern University
01.2003
A.A. in MIS - undefined
Bristol Community College
01.1999
Skills
- Consulting
- Staff Management
- Contract Management
- Strategic Planning
Timeline
Senior Traffic Network engineer
TrafInfo
11.2022 - 04.2024
IT Project Manager Consultant
Mullen Lowe
03.2021 - 11.2022
Operations Manager Project Manager
Single digits
08.2020 - 03.2021
IT Operations Service Delivery and Project Manager
Cognizant
07.2018 - 06.2020
FlipTek Systems Consultant
Extreme Networks
01.2018 - 07.2018
Founder
FlipTek Systems
08.1997 - Current
Senior IT Director
FlipTek Systems
08.1997 - Current
Bachelors in MIS -
Northeastern University
A.A. in MIS - undefined
Bristol Community College
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