SHELETHA OSBY FINLEY
Fort Worth,TX
Summary
Dynamic professional with over 10 years of diverse experience, recognized as an innovative leader in enhancing customer satisfaction and operational efficiency. Demonstrates exceptional skills in training, motivating teams, managing childcare and staff, while delivering outstanding customer service. Proven ability to adapt and excel in various environments, driving employee engagement and problem-solving through creativity and effective multitasking. Aspiring to leverage expertise towards new challenges that foster growth and collaboration.
Overview
14
14
years of professional experience
Work History
Preschool Teacher
The Wynn Academy
Fort Worth, TX
03.2024 - Current
- Assist in providing a safe and secure environment for children.
- Adapt instructional methods based on individual student needs.
- Teach motor, language, and social skills to children under the age of five.
- Serve breakfast, snacks, and lunch to preschool children, ensuring that nutritional needs are met. Logging all into Brightwheel.
- Report to parents via Brightwheel on their children’s activities and progress.
- Maintain a clean and organized classroom to create a conducive learning environment.
- Monitor children's attendance by creating a daily roster.
- Maintain a clean and safe environment by regularly changing diapers and assisting with infant hygiene.
- Implement consistent and safe sleep routines for preschool children.
Cafeteria Supervisor/Manager
Sodexo, INC
Fort Worth, Texas
10.2020 - 10.2023
- Coordinated ordering process between vendors and the cafeteria ensuring timely delivery of products
- Trained, supervised and evaluated staff to ensure quality service standards were met
- Conducted regular audits of kitchen equipment maintenance logs, sanitation practices, ensuring they are up-to-date
- Identified areas for improvement in operational processes and developed strategies to address them
- Assessed customer feedback to improve menu offerings and enhance customer satisfaction
- Managed cash flow and reconciled daily sales reports from all registers
Caregiver
St. Agatha Caregivers INC
Arlington, Texas
11.2018 - 11.2020
- Created weekly schedules for cafeteria personnel based on customer needs
- Provided leadership in resolving customer complaints or inquiries quickly and professionally
- Initiated cost-saving measures such as bulk purchasing of ingredients
- Ensured compliance with health and safety regulations in the cafeteria environment
- Developed and implemented effective systems to ensure accurate inventory tracking of food, supplies and equipment
- Implemented procedures for safe handling of hazardous materials according to company policies
- Monitored daily operations of the cafeteria including staffing levels, cleanliness, product availability
- Trained workers in food preparation, and in service, sanitation, and safety procedures
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements
- Maintained records of employee performance reviews, disciplinary actions, payroll data and other relevant documents
- Specified food portions and courses, production, and time sequences and workstation and equipment arrangements
- Observed and evaluated workers and work procedures to check quality standards and service and complete disciplinary write-ups
- Assisted clients with activities of daily living such as bathing, dressing and grooming
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Assisted residents in activities of daily living to maintain health and dignity
- Maintained a clean environment for patients by following proper infection control protocols
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Provided emotional support to clients during difficult times
- Prepared meals according to client dietary requirements
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences
- Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing
- Responded quickly to emergency situations and provided necessary first aid
Apparel/Bakery Cake Decorator
Walmart
Grand Prairie, Texas
11.2016 - 06.2018
- Adapted quickly to changing requests from customers regarding design modifications or additions
- Took special orders from guests over telephone and in person
- Decorated cakes and pastries with designs using icing bags or paper cones
- Assisted other bakers in preparing doughs, icings, fillings, and other components used in creating customized cakes
- Monitored inventory levels of supplies used for cake decorating needs and ordered new materials as needed
- Used a wide range of cake decorating techniques, including airbrushing, hand-painting, and sugar flowers
- Utilized food coloring to achieve desired colors for cake decorations
- Adhered to strict timelines while producing multiple decorated cakes simultaneously under pressure
- Employed strong organizational skills when managing multiple tasks at once during busy periods
- Ensured all cakes met health standards set forth by local regulations prior to delivery or pickup
- Created attractive displays for cakes in store front window with the use of props and lighting effects
- Participated in weekly inventory counts to ensure accuracy of stock levels on hand
- Answered phone inquiries promptly and courteously
- Maintained a clean and safe work environment by adhering to all safety protocols
Assembly Line
Aerotek
Arlington, Texas
09.2016 - 11.2016
- Sorted and packed food products on assembly line, meeting tight deadlines
- Utilized pallet jacks to move heavy boxes throughout the warehouse facility
Repair Agent
Telvista, Inc
Irving, Texas
05.2016 - 10.2016
- Did one on one technical repair for Verizon Fios cable, internet and home phone customers in the upper East coast region
- Troubleshoot, setup/cancelled dispatches, add remarks or complaints on tickets, up-sales accounts, credits, and much more
- Entering data
- Created reports detailing the status of all active tickets within the help desk system
- Assisted users with configuring their devices for optimal performance
- Provided technical support to customers via phone, email, or remote access
- Diagnosed and repaired hardware and software issues in a timely manner
Security Specialist
Security Industry Specialists INC
Seattle, Washington
11.2015 - 04.2016
- Secured and observed all surroundings on the client
- Standing most of the shift, as well as daily note taking
- Turned in daily reports of any and all events that happened throughout the day
- Displaying the utmost customer service for the client and its employees
Fuel Station Clerk
Safeway
Seattle, Washington
07.2015 - 11.2015
- Ordering and stocking cigarette cartons
- Handling cash and putting gas onto pumps for customers
- Helped do the shopping for the outside kiosk to keep our 'shopping' area stocked for customers
- Switched out Sale signs, prices, changed gas prices compared to nearby gas stations
- Handled refunds and/or cashback
- Maintained cleanliness of the store by stocking shelves, sweeping floors and cleaning bathrooms
- Operated gasoline pumps safely according to company policies and applicable laws
Health Care Aide
Jordan Health Services
Arlington, Texas
09.2014 - 06.2015
- Assisted clients with activities of daily living such as bathing, dressing and grooming
- Provided compassionate care to patients in a home setting
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Demonstrated excellent interpersonal skills while interacting with clients and their families
- Ensured safety of patients through appropriate positioning, turning, lifting techniques
Clerk, Bartender
AMF Desoto Lanes
Desoto, Texas
08.2012 - 08.2014
- Provided emotional support to patients and their families during difficult times
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Monitored vital signs such as pulse rate, temperature and respiration rate
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff
- Stocked patient rooms and supply areas to meet patient care needs
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Assessed patient needs and reported changes in condition to supervisor or registered nurse
- Planned meals according to dietary requirements and cooked for clients
- Accompanied clients on doctor visits, shopping trips, recreational outings
- Administered medications as prescribed by the physician
Volleyball Coach/Team Mentor
University of Texas at Arlington
Arlington, Texas
06.2011 - 08.2011
- I coached and mentored young teens from grades 9-12 during the summer program at UTA Upward Bound
- My duties were to teach them the fundamentals of volleyballs, how to work as a team, and sportsmanship
- I was to also prepare them for their annual competition against the other Texas UB college programs, in which we got 2nd place that summer out of over ten other teams
- Handled write ups and incident reports for my students
- Also was a part the mentor, and tutor team for all of the kids in the program
- Overseen them and helped ensure they were following the program correctly during their summer stay at UT Arlington for the summer
- Helped look out for selected teens during the end of summer out of state trip
Accessories Handler
Celistica
Lewisville, Texas
03.2011 - 06.2011
- Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles
- Handled large amounts of money and supported accuracy of financial transactions
- Refunded customers and returned items for product issues
Education
Accounting -
North Seattle College
Seattle04.2012
High School -
Sam Houston High School
Arlington06.2010
Skills
- Performance Evaluation
- Record Keeping
- Nutrition Knowledge
- Allergy Awareness
- Food Safety Compliance
- Budgeting and Cost Control
- Scheduling and Rostering
- Adaptability and Flexibility
- Staff Supervision
- Customer Service
- Multitasking Abilities
- Time Management
- Team Leadership
- Cash Handling
- Problem Solving
- Quality Assurance
- Proofreading
- Document Preparation
- Document Scanning
- Data Entry
- Strong Problem Solver
- Customer Service-Oriented
- Task Coordination
- Critical Thinking
- Daycare management
- Child safety procedures
- Parent-teacher communication
- Arts and crafts aptitude
- Classroom management
- Student records management
- Safety procedures
- Cultural sensitivity
- Child development
- Toileting and feeding
- Proficient in childcare management software
- Positive reinforcement
References
References available upon request
Volunteer Experience
- Head Volleyball Coach, YMCA, January 2024- Present, Fort Worth, TX, Incorporated mental toughness drills into practice sessions which improved focus under pressure during games., Mentored student athletes in their academic endeavors by providing tutoring support as needed., Analyzed opponents' strengths and weaknesses to develop effective game plans for each match., Communicated regularly with parents regarding player performance both on court and academically., Developed appropriate drills to enhance individual skills of players on an ongoing basis.
- PTO President, ILTexas Woodhaven K8 PTO, August 2020- August 2023, Fort Worth, TX, Organized monthly meetings of the PTO board to discuss current issues, set goals, review progress towards meeting objectives, and develop strategies., Developed and implemented a communications plan to ensure effective communication between the PTO Board, school administration, teachers, parents and students., Managed online presence by maintaining website content and social media accounts., Planned special events such as family nights, carnivals and holiday celebrations., Led fundraising efforts that resulted in increased donations from members and local businesses., Coordinated with vendors to secure supplies needed for various PTO events., Maintained accurate records of all financial transactions and member information., Encouraged parent participation in school-wide activities and programs., Ensured compliance with state laws regarding non-profit organizations., Created and maintained a budget for all PTO activities and events with accountability for income and expenses.
- Youth Pastor, The Rock Church Dallas, June 2023- January 2024, Desoto, TX, Established and managed youth ministry leadership team and volunteers., Demonstrated ministerial leadership through presence, counsel and support to youth and families., Provided pastoral care to teens facing personal struggles, offering one-on-one counseling sessions in a supportive environment., Planned and implemented age-appropriate activities for youth to promote community through fellowship, fun and faith development., Promoted Christian service through age-appropriate service projects., Planned and facilitated weekly Bible studies for youth groups, developing creative activities to engage participants.
Timeline
Preschool Teacher
The Wynn Academy
03.2024 - Current
Cafeteria Supervisor/Manager
Sodexo, INC
10.2020 - 10.2023
Caregiver
St. Agatha Caregivers INC
11.2018 - 11.2020
Apparel/Bakery Cake Decorator
Walmart
11.2016 - 06.2018
Assembly Line
Aerotek
09.2016 - 11.2016
Repair Agent
Telvista, Inc
05.2016 - 10.2016
Security Specialist
Security Industry Specialists INC
11.2015 - 04.2016
Fuel Station Clerk
Safeway
07.2015 - 11.2015
Health Care Aide
Jordan Health Services
09.2014 - 06.2015
Clerk, Bartender
AMF Desoto Lanes
08.2012 - 08.2014
Volleyball Coach/Team Mentor
University of Texas at Arlington
06.2011 - 08.2011
Accessories Handler
Celistica
03.2011 - 06.2011
Accounting -
North Seattle College
High School -
Sam Houston High School