Christopher Fisher
Raleigh,NC
Summary
Dedicated IT specialist with over 5 years of experience in a fast-paced fin-tech company. Eager to offer superb analytical and computer skills to help the company grow. In previous roles recognized for top company-wide quality satisfaction rating (over 99%). Also, reduced client wait time by 20% and boosted client satisfaction ratings by more than 40% in a single quarter. Innovative Help Desk Analyst with 5 years' experience in prioritizing customer satisfaction while providing technical support. Successful in providing network support, troubleshooting and maintenance to numerous workstations. Personable communicator while assisting with technical issues and training.
Overview
6
6
years of professional experience
Work History
Help Desk Support Analyst
Perez Technology
Miami, FL
01.2018 - Current
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided customer support and technical support to 50 plus customers daily
Technical Support Specialist
Apple
Remote, NC
02.2016 - 01.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Some College (No Degree) - Computer Science
NC A&T State University
Greensboro, NCIT Bootcamp - Cybersecurity
North Carolina State University
Raleigh, NC12.2022
Skills
- Troubleshooting Network Issues
- Microsoft Windows and Office
- Error Detection
- Technical Troubleshooting
- Issue and Resolution Tracking
- Multitasking and Prioritization
- Creative Problem Solving
- Efficient and Detail-Oriented
- Application Configuration
- Disaster Recovery
- User Support
- Startup and Shutdown Management
- Team Collaboration
- Hardware Installation
- Verbal and Written Communication
- Network Security
Timeline
Help Desk Support Analyst
Perez Technology
01.2018 - Current
Technical Support Specialist
Apple
02.2016 - 01.2018
Some College (No Degree) - Computer Science
NC A&T State University
IT Bootcamp - Cybersecurity
North Carolina State University