Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Starbucks
01.2022 - 08.2024
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Analyzed customer feedback and implemented strategies to improve customer experience.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Shift Supervisor
Starbucks
01.2016 - 01.2022
Completed store opening and closing procedures.
Responsible for cash handing, partner and customer care creating a welcoming third space for all white upholding Starbucks mission and values.
Managed inventory management by creating and adjusting pars to reduce waste
Supported and assisted store manager on sales, goals and the vision for the store.
Provide coaching on performance expectations for tasks within their job role.
Trained new employees and delegated daily tasks and responsibilities.
Customer Service specialist
Carrington Mortgage Service
01.2015 - 01.2016
Ensured accuracy in data entry tasks, minimizing errors that could result in costly delays or misinformation within the mortgage process.
Collaborated with underwriters to expedite loan approval, ensuring timely closings for clients.
Promoted positive brand image by delivering an exceptional customer service experience through active listening, problem-solving skills, and genuine care for client needs.
Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
Barista
Starbucks
01.2016 - 01.2016
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Maintained a clean and organized workspace for optimal productivity and safety.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Associate
Panera Bread
01.2013 - 01.2015
Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.