Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Fitts

Indianapolis,In

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Starbucks
01.2022 - 08.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Shift Supervisor

Starbucks
01.2016 - 01.2022
  • Completed store opening and closing procedures.
  • Responsible for cash handing, partner and customer care creating a welcoming third space for all white upholding Starbucks mission and values.
  • Managed inventory management by creating and adjusting pars to reduce waste
  • Supported and assisted store manager on sales, goals and the vision for the store.
  • Provide coaching on performance expectations for tasks within their job role.
  • Trained new employees and delegated daily tasks and responsibilities.


Customer Service specialist

Carrington Mortgage Service
01.2015 - 01.2016
  • Ensured accuracy in data entry tasks, minimizing errors that could result in costly delays or misinformation within the mortgage process.
  • Collaborated with underwriters to expedite loan approval, ensuring timely closings for clients.
  • Promoted positive brand image by delivering an exceptional customer service experience through active listening, problem-solving skills, and genuine care for client needs.
  • Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.

Barista

Starbucks
01.2016 - 01.2016
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Associate

Panera Bread
01.2013 - 01.2015
  • Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
  • Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.

Education

Pike High School
Indianapolis, IN
01.2013

Skills

  • Exceptional customer service
  • Organizational skills
  • Team building
  • Strong leadership skills
  • Multitasking
  • Adaptive and creative
  • Goal-oriented mindset
  • Sales experience
  • Remote work discipline

Timeline

Assistant Store Manager

Starbucks
01.2022 - 08.2024

Shift Supervisor

Starbucks
01.2016 - 01.2022

Barista

Starbucks
01.2016 - 01.2016

Customer Service specialist

Carrington Mortgage Service
01.2015 - 01.2016

Associate

Panera Bread
01.2013 - 01.2015

Pike High School
Christopher Fitts