Christopher Florez
Real Estate Agent
Howell,New Jersey
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Coordinator Administrative position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Wawa
03.2024 - Current
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Informed customers about special promotions and provided detailed information for various products.
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
Real Estate Agent
Century 21 Action Plus Realty
03.2022 - Current
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advertised client properties through websites, social media, and real estate guides.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Personal Banker
Wells Fargo
08.2015 - 11.2021
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Utilized customer relationship management software to provide accurate and complete customer service.
Pharmacy Technician
Walgreens
10.2010 - 08.2015
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Shift Lead
Walgreens
10.2010 - 08.2015
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Customer Service Associate
Chick-fil-A
05.2009 - 10.2010
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Education
High School Diploma -
Howell High School
Farmingdale, NJ 09.2006 - 06.2010
Skills
Daily workflows
Operations monitoring
Safety processes and procedures
Loading and unloading
Order picking and processing
Timeline
Customer Service Representative
Wawa
03.2024 - Current
Real Estate Agent
Century 21 Action Plus Realty
03.2022 - Current
Personal Banker
Wells Fargo
08.2015 - 11.2021
Pharmacy Technician
Walgreens
10.2010 - 08.2015
Shift Lead
Walgreens
10.2010 - 08.2015
Customer Service Associate
Chick-fil-A
05.2009 - 10.2010
High School Diploma -
Howell High School
09.2006 - 06.2010
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