Christopher Flubacher
Harrison House Assisted Living
Christiana,PA
8
years of professional experience
Dedicated customer service professional skilled in problem resolution, active listening, and maintaining high satisfaction levels. Proven ability to support team goals while fostering positive relationships. Reliable and organized individual, known for exceptional multitasking and teamwork, contributing to enhanced resident comfort and operational efficiency. Ready to leverage expertise in supporting healthcare and customer needs.
Work History
Harrison House Assistant
2 Years 7 Months- Assisted residents with daily living activities, enhancing their comfort and independence.
- Maintained cleanliness and organization of communal areas, ensuring a welcoming environment.
- Collaborated with healthcare staff to support residents' health and wellness needs.
- Managed inventory of supplies, facilitating timely availability for resident care.
- Documented resident progress and incidents accurately for review by healthcare professionals.
- Provided companionship and emotional support to residents, fostering positive relationships.
- Trained new staff on operational procedures and best practices in assisted living care.
Customer Service Representative
8 Years 2 Months- Assisted customers with account inquiries and service requests, ensuring prompt resolution of issues.
- Utilized customer relationship management software to track interactions and maintain accurate records.
- Adapted quickly to new systems and processes, enhancing overall service delivery efficiency.
- Provided support during peak periods, contributing to team goals and maintaining high customer satisfaction levels.
- Collaborated with team members to streamline communication processes, improving response times for customer queries.
Education
Bachelor of Science
- 3.5 GPA
Skills
Strong multitasking
Team player attitude
Reliability and punctuality
Exceptional organization
Customer service
Hardworking
Exceptional time management
Exceptional communicator
Guest relations
Customer-oriented
Active listening
Data entry
Problem resolution
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Professional telephone demeanor
Timeline
Harrison House Assistant
Harrison House Assisted Living
01.2024 - CurrentRead More
Customer Service Representative
Ezpass
06.2018 - 2022Read More
Full Sail University
Bachelor of Science
Read More