Christopher Folgar
Eastvale,CA
Summary
Dedicated HIT professional committed to high-quality administrative support with experience supporting and implementing EHR systems like Cerner and Epic. Over the years, I have acquired the experience needed to be a dynamic team leader with the ability to motivate high-performance standards and excellence. I am dedicated and eager to learn new skills plus gain experience in the field.
Overview
5
5
years of professional experience
Work History
Technical Dress Rehearsal (TDR) Tester
Experis
01.2024 - 06.2024
- Provided on-site customer service and support to all end-users
- Worked closely with project management and Epic application teams to understand Field Service support needs
- Traveled to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
- Tested workstations and peripheral devices, using Epic software modules and executed Epic test scripts, to ensure printing queues are created and printers are mapped to the correct workstations, and peripheral devices are working as expected
- Provided detailed information on each failed workstation or device, using Epic modules and Epic test script outputs, to ensure proper and efficient turnaround times for failure troubleshooting and resolution
- Understood expected result and document failures effectively based on test script requirements
- Utilized tools like Vizio to plan and evaluate hardware and software needs across the organization
- Troubleshot and supported clinical, business, and IT staff on Ad-Hoc basis
EPIC Elbow Support
Optimum HIT
05.2023 - 06.2023
- Provided at-the-elbow go-live support for nurses, and non clinical staff
- Supported front desk staff and schedulers
- Trained manager in template build
- Assisting Nurses with scheduling
- Provided extensive application support to end-users.
Cerner ATE Support
Vancouver General Hospital
11.2022 - 12.2022
- Assisted with workflow optimization and enhancement requests
- Provided at-the-elbow go-live support for nurses, providers, and ancillary clinical staff
- Assisted the front desk users on Coverage/Guarantor acct
- Supported end-users in creating patient lists
- Supported the provider on how to create and edit Progress Note
- Assist to manage their patient’s chart, MAR, orders, medications, ED summary, flow sheet doc, MAR summary.
Epic ATE Support
St Joseph Hospital, KY
10.2022 - 11.2022
- Providing Physicians with Order sets and Smart Tools
- Assisting Nurses with Charting and intake/output on Doc Flowsheets
- Provide application support to end-users.
Cerner ATE Support
Northern Light, ME
07.2022 - 08.2022
- Assisted with workflow optimization and enhancement requests
- Provided at-the-elbow go-live support for nurses, providers, and ancillary clinical staff
- Assisted the front desk users on Coverage/Guarantor acct
- Supported end-users in creating patient lists
- Supported the provider on how to create and edit Progress Note
- Assist to manage their patient’s chart, MAR, orders, medications, ED summary, flow sheet doc, MAR summary.
CERNER instructor lead Super User Trainer
Seattle, WA
06.2022 - 07.2022
- Provided virtual individual training, group instruction, including clinic huddles, Informatic Steering Committee (ISC) meeting, and peer expert meeting targeted over-the-shoulder, virtual training support as needed
- Provided virtual training and workflow adoption to end super-users in accordance to clinical position specific
- Connected with end users by offering tools for workflow analysis and improvement while operating their new system
- Updated and edited training material based on clinical staff feedback
CERNER instructor /Trainer
Roseburg, OR
05.2022 - 06.2022
- Provided in person training, group instruction
- Provided virtual training and workflow adoption to end users in accordance to position specific clinical
- Connected with end users by offering tools for workflow analysis and improvement while operating their new system
- I offered VILT and in-classroom module-specific training in large and small groups
- Updated and edited training material
CERNER instructor/Trainer
White City, OR
03.2022 - 04.2022
- Provided virtual individual training, group instruction, including clinic huddles, Informatic Steering Committee (ISC) meeting, and peer expert meeting targeted over-the-shoulder, virtual training support as needed
- Provided virtual training and workflow adoption to end users in accordance to position specific clinical
- Connected with end users by offering tools for workflow analysis and improvement while operating their new system
- I offered VILT and in-classroom module-specific training in large and small groups
- Updated and edited training material
CERNER CERTIFICATION
Kansas City, MO
01.2022 - 03.2022
- Successfully completed cerner PowerChart and Rev Cycle training
- Successfully completed teach backs and all required assignment for VA HER training and Elbow Support.
Cerner Help Desk
ATG Innovation
08.2019 - 11.2021
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests.
- Identified, research and resolved technical problems
- Answered and handled calls from end users
- Documented, tracked and monitored problems to ensure timely resolution
- Provided daily Tier 1 support to end users on a variety of hardware and application issues, escalating to support teams as necessary
- Gathered customer's information and determined the issue by evaluating and analyzing the symptoms.
- Researched required information using available resources.
- Accurately processed and recorded call transactions using a computer and designated tracking software
- Organized ideas and communicated oral messages appropriate to listeners and situations.
- Identified troubleshooting techniques/step and documented all case information and updates as information becomes available via the client's ticketing system or designated company system.
- Followed proper escalation procedures as defined by management.
- Ensured customers receive prompt, accurate and courteous service.
Education
Cerner Millennium Certification
Google
Electrical Engineering -
Norco College
01.2027
Skills
- Certified Cerner Trainer: PowerChart (Ambulatory, Anxilary), Revenue Cycle, HIM, Appbar, FirsNet, RadNet
- Experience EPIC Trainer: Cadence/Prelude Ambulatory (Referrals, Front Desk, Schegistrar, Nurse, Clinic Manager, Template Build)
- Skilled in troubleshooting workflow related issues and reporting/escalating issue to command center
- Microsoft Office (World, Excel, PowerPoint, Outlook), SharePoint
- High level of verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technical Dress Rehearsal (TDR) Tester
Experis
01.2024 - 06.2024
EPIC Elbow Support
Optimum HIT
05.2023 - 06.2023
Cerner ATE Support
Vancouver General Hospital
11.2022 - 12.2022
Epic ATE Support
St Joseph Hospital, KY
10.2022 - 11.2022
Cerner ATE Support
Northern Light, ME
07.2022 - 08.2022
CERNER instructor lead Super User Trainer
Seattle, WA
06.2022 - 07.2022
CERNER instructor /Trainer
Roseburg, OR
05.2022 - 06.2022
CERNER instructor/Trainer
White City, OR
03.2022 - 04.2022
CERNER CERTIFICATION
Kansas City, MO
01.2022 - 03.2022
Cerner Help Desk
ATG Innovation
08.2019 - 11.2021
Cerner Millennium Certification
Google
Electrical Engineering -
Norco College
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